Experience

Gotara

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2020 - Present

  The premier global network for women in STEM. The premier global network for women in STEM.



HUB International

• United States
• Insurance
• 1 - 100 Employee

• Chief Process Officer

  • Jan 2017 - Jun 2020

  Led US operations standardization and improvement initiative across 300+ offices. Managed a team of Field Servicers to redesign operations and create capacity while simultaneously maintaining or improving customer and employee satisfaction. Delivered tangible assets to the organization including online interactive operations dashboards, client reports and dashboards, comprehensive process training curriculum and process playbooks targeted for deployment to approximately 6000 Servicers across the US. Pilot results from the process design indicate a 15-30% efficiency gain at the Servicer desk. The process design and associated solutions also in high demand to support a more virtual workforce. Show less



BMGI

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Client Partner

  • May 2013 - Jan 2017

  Accountable for delivering results to the client and leading consulting teams. Sample engagement results include 90 percent reductions in lead time in key customer facing processes, over $90M in operational savings, development of strategy and strategic plans, and overall culture change. • Coached over 50 executives and internal leaders globally.• Facilitated strategy creation and strategic planning in multiple organizations.• Led strategic innovation initiatives.• Developed thought leadership in strategy, innovation, operational excellence, change leadership and the psychology of motivation.• Designed and conducted executive education and training in strategy and innovation. Show less

• Principal

  • Sep 2012 - May 2013

  Partner with clients to deliver customer and business value. Sample results included 90 percent reductions in lead time in key processes, operational savings in excess of $500k, and development and enablement of daily management systems at all levels. • Coached over 20 executives and internal leaders. • Led numerous process innovation and improvement projects with the client.• Conducted just-in-time education and training in Lean, Six Sigma and Innovation. • Designed training curriculum. Show less



The Nielsen Company

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Global Quality Leader, Business Process Improvement, Corporate Functions

  • May 2010 - Sep 2012

  Promoted to manage $2M training budget, and develop 130 MBBs and BBs supporting 35,000 associates globally.• As lead instructor, personally trained, coached and certified over 200 MBBs, EBBs, and BBs. • Led team who developed and delivered training to 35,000 global employees. • Senior leader managing teams of MBBs and BBs, delivering multi-million dollar projects.• Developed and launched Business Process Improvement and Innovation global training and certification program covering all levels in the organization from awareness eLearning in several languages to Senior Executive training and coaching.• Provided project oversight to virtually every MBB, EBB, BB project.• Designed and delivered leadership development curriculum.• Selected by CEO three out of the last four years to attend annual global leadership meeting of top 250 leaders and selected as one of nineteen leaders world-wide to chair corporate social responsibility initiative. Show less

• Master Black Belt, Business Process Improvement

  • May 2007 - May 2010

  Managed 3 BBs, and $500K budget while serving as project lead and internal trainer. • Introduced Lean concepts to the organization. • Developed Lean Six Sigma materials and trained North American associates. • Personally led Lean Six Sigma projects including a joint Nielsen and client project that reduced cycle time of key client deliverable by 60% and defects by 80%.



Oriel, Inc.

• United States

• Senior Consultant

  • Sep 1999 - May 2007

  Senior trainer and coach, supporting improvement and innovation teams in a variety of manufacturing and service industries. • Developed training materials and authored books. • Facilitated development of internal strategy. • Key client engagements include: introducing Lean at GE Capital, developing Lean Six Sigma materials for MBBs and BBs at Allstate, training and coaching MBBs and BBs at Northrop Grumman in Lean, teaching leadership and facilitation skills at Maple Leaf Farms. Senior trainer and coach, supporting improvement and innovation teams in a variety of manufacturing and service industries. • Developed training materials and authored books. • Facilitated development of internal strategy. • Key client engagements include: introducing Lean at GE Capital, developing Lean Six Sigma materials for MBBs and BBs at Allstate, training and coaching MBBs and BBs at Northrop Grumman in Lean, teaching leadership and facilitation skills at Maple Leaf Farms.



Cambridge Technology Partners and Management Consulting

• Client Partner

  • Mar 1997 - Sep 1999

  Senior consultant, managing consulting teams ranging from two to five consultants. • Led client engagements, project completion within deadlines and budgets. • Advanced the Customer Loyalty product line and trained internal consultants. • Implemented Balanced Scorecard and improved call center metrics at BMW Financial Services. Senior consultant, managing consulting teams ranging from two to five consultants. • Led client engagements, project completion within deadlines and budgets. • Advanced the Customer Loyalty product line and trained internal consultants. • Implemented Balanced Scorecard and improved call center metrics at BMW Financial Services.



Northern Illinois University, Aurora University, Keller Graduate School of Management

• Adjunct Faculty

  • 1993 - 1999

  Teacher and advisor for undergraduate and graduate level programs. • Developed curriculum and course materials. • Taught quality management, statistics, mathematics, operations research topics at undergraduate and graduate levels. • Ranked as top instructor. Teacher and advisor for undergraduate and graduate level programs. • Developed curriculum and course materials. • Taught quality management, statistics, mathematics, operations research topics at undergraduate and graduate levels. • Ranked as top instructor.