Chris Fulton

General Manager at Shore Hospitality Group
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK

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Christos Bouritis

It has been a great privilege to work with Chris in numeorus projects during our postgraduate course in Les Roches . Chris is a hard worker and loyal and responsible person and at the same time a very good leader who wants to share his knowlegde and experience.I would llike to have again the opportunity to collaborate with Chris in the near future.Furthermore,Chris is a humble person and flexible professional with strong self confindence.I higly reccomend Chris for any company in hospitality industry.

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Credentials

  • Food Hygiene Manager
    HKQAA
    Mar, 2023
    - Sep, 2024
  • Advanced Corporate Finance
    Ecole hôtelière de Lausanne
    Dec, 2020
    - Sep, 2024
  • Managing Underperforming Properties
    Ecole hôtelière de Lausanne
    Oct, 2020
    - Sep, 2024
  • Introduction to Data Analysis using Excel
    Microsoft
    Aug, 2020
    - Sep, 2024
  • 5 Star Luxury Service
    Forbes Travel Guide
    Nov, 2019
    - Sep, 2024
  • Bordeaux Wine Lover
    L'ecole du Vin de Bordeaux
    Jul, 2019
    - Sep, 2024
  • Ultimate Lifecycle Marketing
    Barbell Business
    Dec, 2016
    - Sep, 2024
  • "The Formula to a Great gym"
    Madlab School of Fitness
    Jan, 2016
    - Sep, 2024

Experience

  • Shore Hospitality Group
    • Hong Kong
    • Hospitality
    • 1 - 100 Employee
    • General Manager
      • Jul 2023 - Present

      Bistro La Baie - Opening August Bistro La Baie - Opening August

  • Feste Group
    • Hong Kong
    • Hospitality
    • Director of Food And Beverage
      • Nov 2022 - Feb 2023

      - 3 Month consultancy contract to prepare sites for renewal bid for the heritage building - Oversaw day to day operations and events program for 3 sites: A Café, Bar and Restaurant - Built relationship and lead communications with club general manager - 3 Month consultancy contract to prepare sites for renewal bid for the heritage building - Oversaw day to day operations and events program for 3 sites: A Café, Bar and Restaurant - Built relationship and lead communications with club general manager

  • Black Sheep Restaurants
    • Hong Kong
    • Hospitality
    • 100 - 200 Employee
    • Restaurant Manager/Guest Experience Manager
      • Jul 2021 - Nov 2022

      Developed from AM to RM within 3 months of joining one Michelin Star, New Punjab Club Lead FOH team to retaining star, and set new gross revenue record Received recognition as "Black Sheep Star' (Jan '22) whilst navigating team through COVID Moved up to head office to help lead the Home Delivery department (GO Delivers) during pandemic lockdown Presented weekly operational/financial update to CFO, and implemented strategies Trained MIT's on Guest Experience protocols and systems training Joined FOH pre opening team for The Magistracy, a new concept in a heritage building Worked with Training and Development to build service standards, and on board team Show less

  • Sauce Barbershop & Lifestyle
    • Consultancy Services
      • Dec 2020 - Feb 2021

      Worked with the owner/founder to provide advice and assist with integration of the POS and Financial reporting. This included building a bespoke P&L sheet that included metrics allowing for KPI analysis in the future, as well as with general troubleshooting following the opening process. Worked with the owner/founder to provide advice and assist with integration of the POS and Financial reporting. This included building a bespoke P&L sheet that included metrics allowing for KPI analysis in the future, as well as with general troubleshooting following the opening process.

  • The Sukhothai Hotels & Resorts
    • Hong Kong
    • Hospitality
    • 1 - 100 Employee
    • Management Trainee - Rooms Division
      • Aug 2019 - Feb 2020

      - Trained in OPERA PMS, and Check in/out both at front desk and in room for VIP's - Conducted hotel tours for VIP's and corporate groups - Worked with the EAM on projects ranging from client experience to sustainability - Shadowed AFOM and GEM to gain industry specific management knowledge - Focus on client engagement resulting in being awarded a G-Class Diamond Award by the hotel - Completed the Forbes 5 Star Hotel Training - Trained in OPERA PMS, and Check in/out both at front desk and in room for VIP's - Conducted hotel tours for VIP's and corporate groups - Worked with the EAM on projects ranging from client experience to sustainability - Shadowed AFOM and GEM to gain industry specific management knowledge - Focus on client engagement resulting in being awarded a G-Class Diamond Award by the hotel - Completed the Forbes 5 Star Hotel Training

  • Outrivals
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Business Development & Operations Manager
      • Jan 2018 - Oct 2018

      Working alongside the CEO and commercial team, I was tasked to grow and support the business through numerous channels, namely by seeking new clientele, streamlining current processes, managing existing partnerships, and fine tuning the 'Outrival Experience' for both staff and members. - Reworked the model used for bringing on new clients and the passage through their life cycle with the company to improve retention and provide more value through their duration via a higher spend per client. - Handled administrative tasks such as pay roll and implemented KPI metrics for the company, as well as overseeing its integration and ongoing reporting. - Leveraged technology to 'automate the mundane' and allow staff to focus on the part of their jobs that mattered more - providing the customer a great experience. - Took over management of our CRM/POS system ('Mindbody') to centralise all transactions through the software and automate membership renewal/payroll/inventory. - Involved in the hiring and training of new staff alongside the owner as we looked to expand our team. - Worked alongside ownership to build an expansion plan and assess sites in London. This involved building a multi-scenario 5 year P & L forecast from scratch, which was used in a company valuation as well as to ascertain feasibility and profit potential. Show less

  • FITMIBODY LIMITED
    • United Kingdom
    • Wellness and Fitness Services
    • Management Consultant
      • Oct 2017 - Dec 2017

      I was brought into look at the organisational structure of the business, streamline current protocols and train Staff in various positions such as Front of house, Operations and Studio management. With the company entering a re-brand in the New Year, I became involved in creating an updated brand identity, and implementing a means to monitor the success of the business through both qualitative and quantitative means in the newly named 'Outrivals'. I was brought into look at the organisational structure of the business, streamline current protocols and train Staff in various positions such as Front of house, Operations and Studio management. With the company entering a re-brand in the New Year, I became involved in creating an updated brand identity, and implementing a means to monitor the success of the business through both qualitative and quantitative means in the newly named 'Outrivals'.

  • Coastal Fitness Performance Training
    • Director, Business Development and Operations Manager
      • Mar 2013 - Sep 2017

      This role saw me manage day to day operations of the studo but also included in house accounting, pay roll, client relations and membership tracking. After a year, this morphed into working with the owners of the company to support the growth of CFPT through event planning, idea generation for diversifying and increasing profit, as well as Social Media control and marketing. In 2015, I was asked to join the Board of Directors as we looked to improve CFPT's regional reputation in the fitness industry. During my time as a director we saw the company increase revenue year on year, solidify ourselves as market leaders in the Hong Kong Crossfit scene, where we ran at above 90% membership capacity throughout my involvement. I was also exposed to executive level decision making and benefited from the collective experience offered by the other non-executive directors. Show less

  • Progenex - Hong Kong
    • Sales and Marketing Manager
      • Dec 2014 - Oct 2016

      Aided in bringing the Progenex brand and its associated products to Hong Kong and obtained exclusive distribution rights in conjunction with CFPT. Following this, took the lead on all of the marketing and sales operations to solidify a foothold in the local supplement market and increase profits/distribution networks. Aided in bringing the Progenex brand and its associated products to Hong Kong and obtained exclusive distribution rights in conjunction with CFPT. Following this, took the lead on all of the marketing and sales operations to solidify a foothold in the local supplement market and increase profits/distribution networks.

  • Lamma Bar & Grill
    • Assistant Chef
      • Jan 2013 - Mar 2013

      In this role I assisted the Head Chef prepare food, as well as act as cashier. The sous-vide style kitchen gave me first hand experience of the food and beverage industry, as well as learn from the Head Chef who had worked in the industry for over a decade in fine dining. In this role I assisted the Head Chef prepare food, as well as act as cashier. The sous-vide style kitchen gave me first hand experience of the food and beverage industry, as well as learn from the Head Chef who had worked in the industry for over a decade in fine dining.

  • Les Elfes International
    • Switzerland
    • Education Administration Programs
    • 1 - 100 Employee
    • Snowsports Instructor
      • Sep 2011 - Dec 2012

      In this position I was initially brought on as a Snowboard instructor after successfully passing my NZSIA level 1 & 2 in Queenstown NZ, but took the time to also teach myself Skiing and pass my instructor exams, which allowed me to increase my client base on the mountain. Additionally, my performance in this role lead to me mentoring new staff hires as both instructors and in client relations. In this position I was initially brought on as a Snowboard instructor after successfully passing my NZSIA level 1 & 2 in Queenstown NZ, but took the time to also teach myself Skiing and pass my instructor exams, which allowed me to increase my client base on the mountain. Additionally, my performance in this role lead to me mentoring new staff hires as both instructors and in client relations.

Education

  • Les Roches Jin Jiang International Hotel Management College
    Post Graduate Diploma in International Hotel Management, Hotel Management
    2019 - 2020
  • Simon Fraser University
    Bachelor of Arts (B.A.), Communication and Media Studies
    2006 - 2010
  • West Island School
    A Levels, Business, Leisure & Recreation, Physical Education, Drama, Psychology
  • Kellett School, The British International School in Hong Kong
    Primary School, Primary School
    1991 - 1997

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