Experience

ENSEK

• United Kingdom
• Utilities
• 200 - 300 Employee

• Head of Product

  • Jan 2022 - Present



Equifax

• United States
• Financial Services
• 700 & Above Employee

• Tribe Product Owner

  • Apr 2019 - Jan 2022



ENSEK

• United Kingdom
• Utilities
• 200 - 300 Employee

• Business Analyst

  • Sep 2018 - Mar 2019



TDX Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Business Analyst

  • Apr 2015 - Sep 2018

• Lead Test Analyst (Contract)

  • May 2012 - Apr 2015

  Working in a SCRUM environment. Manual and automated testing of new client take-ons to be integrated onto a .NET web based debt management application with relational SQL backend. Clients included: HMRC, Nationwide, HSBC, SkyTV, British Gas, Ikano, BT, Vodafone, Anglian Water, John Lewis, M&S and also several offshore clients in Spain and Australia. I am involved in managing the testing of change requests, incidents and long term problem fixes that originate from the live environment. Currently I am also implementing a new UAT process into the business and am acting as the UAT co-ordinator whilst this process is in its infancy. This will then be handed over to a permanent employee.Accountabilities:- Working to an Agile/SCRUM methodology for new clients and new product Working to a Kanban approach to manage the change request process Managing a small team of system testers and UAT testers Active involvement in management planning meetings and subsequent creation of test plans and strategies Estimation of work and timescales during planning and estimation sessions Regular meetings with BAs and PMs to develop requirements Creation of detailed test scripts using MS test manager Execution of test cases over complex systems Test driven development with developers to establish correct resolution to bug fixes Training of permanent staff  Interrogation of relational SQL databases using complex queries Monitor defects through to resolution Testing of invoice, billing and commission processes Provided extensive support and coordination to users and clients during the UAT phase Provided feedback within Sprint cleanup meetings highlighting the successes, failures and improvements made during the development lifecycle Provided test completion reports Active involvement in system release meetings to approve the release to several live environments in the UK, Spain and Australia. Show less



FLEETCOR

• United States
• Financial Services
• 700 & Above Employee

• Senior Test Analyst

  • Jun 2011 - Apr 2012

  Accountabilities:-  Working in an AGILE environment  Lead a team of testers and provided allocation of work, guidance and mentoring  Liaised with business analysts, project managers and business users (including 3rd party suppliers) to establish requirements and test effort.  Recruitment of new members of staff  Creation of detailed test scripts using MS test manager and Quality Centre.  Creation of high level test plans for system testing and scripting utilising functional and business requirement specifications  Creation of a new automated regression test pack using Visual Studio (C# and VB)  Estimation of effort required to perform testing, including functional, user acceptance and operational acceptance phases  Execution of end to end test cases over complex systems  Write complex SQL statements to interrogate relational databases  Testing of transaction batch and management area of the software  Monitor defects through to resolution and ensure retesting has been performed satisfactorily  Organisation of UAT activity including creation of checklists, scheduling of resources and coordinate daily calls to monitor progress  Monitor 3rd Party testing, which is outsourced, set entry criteria, agree test coverage and coordinate joint testing  Provided feedback within Sprint cleanup meetings highlighting the successes, failures and improvements made during the development cycle Show less



Coventry Building Society

• United Kingdom
• Banking
• 700 & Above Employee

• Systems Test Analyst

  • Nov 2010 - Jun 2011

  Accountabilities:-  Analysis of requirements documents to create test scripts, working alongside designers to create detailed test scenario’s  Integration testing of credit scoring system for mortgage applications  Creation of test scripts, plans, indices and matrices whilst working within a waterfall development environment  Tested across multiple platforms ensuring all issues are raised to the appropriate level  Raised bugs, issues and improvements. Responsible for monitoring bug progress and ensure retests are performed  Liaised with 3rd party clients and suppliers  Interrogate SQL databases  Testing of XML workflows  Testing of import and export Xpath files using test harnesses  Managed time by planning effectively and communicated progress to project manager and technical leads  Participation in Test team forums discussing improvements that could be made to test process and implementation of these where practical Show less



Perceptive Informatics

• Nottingham, United Kingdom

• Software Test Engineer

  • Mar 2010 - Nov 2010

  Accountabilities:-  Led a test and design team on a high profile project to standardise legacy code  Trained teams from other areas of the business in the use of the standardised system  Production of requirements documents, test plans, test scenarios and test scripts  Designed call flows using MS Visio with VBA background functionality  Automated testing using in house developed software  Execution test scripts, recording results and feedback test status to project management Show less



Applied Cytometry

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Test Engineer

  • Jan 2008 - Oct 2009

  Accountabilities:-  Creation of complex test scripts based on interaction with business owners and requirements documentation for testing medical analysis software  Created complex test scripts for software used to operate medical machinery  Executed tests in a windows environment and recorded defects within Test Track  Primary test contact on multiple iterative projects  Provided guidance and leadership for third party testing resource  Running of training workshops for new users  Produced test sign off reports with verification from business owners  Training of new or less experienced colleagues Show less



Sheffield Children's NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Clinical Cytogeneticist

  • Mar 2004 - Jan 2008

  Accountabilities:- I had the lead responsibility for in-house development, testing and rollout of automated genetic analysis systems. This involved the design and implementation of system definitions for high throughput leukaemia and breast tumour screening. It was also my sole responsibility to author test scripts and also protocols and technical manuals for use by other staff members. Once testing had been completed I was responsible for training members of staff in the use of the systems with relation to their areas of work. I was also involved in Beta testing of the software product. I used the systems for a research project into the benefits of genetic analysis over pathological analysis of aggressive breast cancer tumours. I performed all the sample analysis and statistical analysis. I authored a paper which was published in J Clin Pathol. 2005 Jul;58(7):710-4. This published work subsequently changed the way that breast cancer samples are tested within the regions’ hospitals, for possible treatment with the drug Herceptin. I also presented this work at two international conferences. I was also responsible for performing and producing several audits within the department. My role also included extensive laboratory work including preparation of various body tissue samples. I was also required to analyse cytogenetic samples of leukaemia patients or patients with suspected genetic disorders. I was then required to provide detailed reports to be sent to consultants to be used for diagnosis. Show less



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Systems Support Analyst

  • Nov 1999 - Jan 2003

  My role involved 2nd and 3rd line support of over 100,000 clients nationwide. I provided technical fault resolution on many systems and applications including Windows 98/NT/XP/2000, MS office 95/97/2000/2003, Lotus Notes, MS Outlook, SAP, Siebel, UNIX, Mainframe and also many bespoke applications. Led a team involved in implementing SAP and Siebel fault resolution into the helpdesk environment. This involved authoring technical procedures and resolution scripts in a comprehensible format enabling all analyst to work in and effective and efficient way. I was responsible for providing training to over 50 helpdesk analysts in a classroom environment involving small groups of 10. I then performed the same role leading new teams to implement UNIX fault resolution into the helpdesk environment. Authoring of technical procedures and training seminars was again provided. Show less



Wellcome Trust Centre for Human Genetics, University of Oxford

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Research Assistant

  • Sep 1999 - Oct 1999

  Accountabilities:- Lead responsibility for the high volume fluorescent genotyping of microsatellite markers using ABI laser analysis for a research project into Asthma and Eczema. I was required to run automated hardware for genetic analysis including the programming of the Robotic Arm. I was also responsible for data analysis using specialised UNIX and Mac OS based software packages including Genescan and Genotyper. I was required to regularly present work in the fields of genetics and statistical analysis. My research was subsequently published in Genomics. 2001 Feb 15;72(1):15-20. Show less