Cassondra Reed Hammond
Operations & Events Manager at Kansas City Automotive Museum- Claim this Profile
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Bio
Anjelika Surprise
Cassondra was very interested in helping me grow as an intern, not only for the company, but as well as in my future endeavors. Cassondra was an excellent supervisor to me, offering advice and assistance whenever I needed. She pushed me to limits I never thought I could accomplish. However, if I ever needed help with a new software or completing a task, she was always just a phone call or email away. Her professionalism and experience in Marketing and Graphic Design allowed Cassondra to successfully coordinate all of the museum's events and marketing materials. Cassondra's excellent organization and interpersonal skills has allowed her to have successful outcomes at each event she coordinated this year. Cassondra entrusted me with many projects, to which has allowed me to grow within my field. Her expertise, patience, and willingness to help have motivated me to do the best job that I can.
Anjelika Surprise
Cassondra was very interested in helping me grow as an intern, not only for the company, but as well as in my future endeavors. Cassondra was an excellent supervisor to me, offering advice and assistance whenever I needed. She pushed me to limits I never thought I could accomplish. However, if I ever needed help with a new software or completing a task, she was always just a phone call or email away. Her professionalism and experience in Marketing and Graphic Design allowed Cassondra to successfully coordinate all of the museum's events and marketing materials. Cassondra's excellent organization and interpersonal skills has allowed her to have successful outcomes at each event she coordinated this year. Cassondra entrusted me with many projects, to which has allowed me to grow within my field. Her expertise, patience, and willingness to help have motivated me to do the best job that I can.
Anjelika Surprise
Cassondra was very interested in helping me grow as an intern, not only for the company, but as well as in my future endeavors. Cassondra was an excellent supervisor to me, offering advice and assistance whenever I needed. She pushed me to limits I never thought I could accomplish. However, if I ever needed help with a new software or completing a task, she was always just a phone call or email away. Her professionalism and experience in Marketing and Graphic Design allowed Cassondra to successfully coordinate all of the museum's events and marketing materials. Cassondra's excellent organization and interpersonal skills has allowed her to have successful outcomes at each event she coordinated this year. Cassondra entrusted me with many projects, to which has allowed me to grow within my field. Her expertise, patience, and willingness to help have motivated me to do the best job that I can.
Anjelika Surprise
Cassondra was very interested in helping me grow as an intern, not only for the company, but as well as in my future endeavors. Cassondra was an excellent supervisor to me, offering advice and assistance whenever I needed. She pushed me to limits I never thought I could accomplish. However, if I ever needed help with a new software or completing a task, she was always just a phone call or email away. Her professionalism and experience in Marketing and Graphic Design allowed Cassondra to successfully coordinate all of the museum's events and marketing materials. Cassondra's excellent organization and interpersonal skills has allowed her to have successful outcomes at each event she coordinated this year. Cassondra entrusted me with many projects, to which has allowed me to grow within my field. Her expertise, patience, and willingness to help have motivated me to do the best job that I can.
Experience
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Kansas City Automotive Museum
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Operations & Events Manager
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Apr 2015 - Present
Reports directly to the Executive Director.Lead Marketing teams to create marketing materials for event flyers, education program brochures and web content.Successfully developed and implemented procedures and templates pertinent to the Museum's customer experience.Coordinate and organize over 20 private events with professionalism and quick problem solving to ensure all aspects from design to break down are executed accurately.Planned and designed annual events calendar, which includes fundraising galas, car shows, bi-monthly community events, driving events and educational events.Streamlined tours and event booking by automating processes through the integration of existing software and service offerings.Implemented carefully researched project management software to create visual workflow templates that allow simultaneous updates and real-time status updates.
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JCPenney
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United States
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Retail
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700 & Above Employee
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Lead Trainer | Subject Matter Expert | Internal Media Specialist
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Sep 2006 - May 2015
Scheduled, planned, coordinated and executed Customer Care Support department cross training, including organizing all employees in over 30 cross functions.Evaluated assignments and training matrixes to determine scheduling needs to maintain associate coverage in all required areas. Worked within tight deadlines to maintain customer commitments.All training sessions received above average ratings from participants and exceeded training standards with a 98% success rate.Created and updated internal training manuals for Customer Care Support department.Worked closely with the legal and tax departments to understand individual state tax exemption requirements.Led the tax exemption team with the highest compliance accuracy and production rating in the history of the company by evaluating, simplifying and removing inefficiencies from processes.Partnered with the off site IT department in SharePoint to bridge a communication gap by compiling a list of hundreds of access requirements for CCSC associates and established a standard method for future access requests.
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Education
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2001 - 2005
The Art Institutes
Bachelor of Arts (B.A.), Graphic Design
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