Experience

Sylvite Transportation Group Ltd.
• Canada
• Freight and Package Transportation
• 1 - 100 Employee
• Dispatcher

  • Aug 2020 - Present


Seaport Intermodal inc.

• Canada
• Truck Transportation
• 1 - 100 Employee

• BUFFALO DISPATCHER

  • Nov 2017 - Oct 2019

   Plan pickups and deliveries in NY, ON and MI. Keep internal and external customers updated on the same.  Plan drivers and equipment for pickups and deliveries into CSX Terminal Buffalo, NY. B-Trains or single chassis and type, pull extra manpower from our other lanes as needed. Give drivers to other lanes as needed. Create Aces and ACI’s for drivers crossing the border. Deal with customs issues as they happen. Notify drivers of the assignments via text messages, email and phone calls. Printing and creating all necessary documents for the assignments. Respond to correspondence/requests via email, phone and 2-way radio. Update Dispatch Mate to ensure proper pay for drivers, ensuring deadlines are met. Update daily, Weekly Driver Dispatch spread sheet with Work Assignments, and time off. Update daily/Weekly CSX load moves imports and exports. PB numbers and container numbers. Work from home after hours as required.

• Buffalo Dispatcher

  • Nov 2017 - Sep 2019

  Dispatch import and export containers to drivers running the Corridor between Brampton Terminal and Buffalo CSX.Prepare customs documents for crossing the border.Deal with issues as they are the happening.Communicate via text, two-way radio and cell phone email with drivers and internal and external customers as required.Ensure all time sensitive loads are moved to ensure fines are avoidedUpdate and Print PB's for drivers as requiredMove on average 70 loads a day with a driver base of 30 to 40 on any given day.On Call After Hours



Bruce R. Smith Limited

• Canada
• Truck Transportation
• 1 - 100 Employee

• Senior Afternoon Dispatcher

  • Aug 2016 - Jun 2017

  • Responsible for all activities involved in effectively executing the daily driver assignments generated in the system (TMW) • Complete load assignments in an efficient manner • Ensure that all work is accurately entered in the system in a timely manner • Order entry, planning to activating, processing and closing trips • Ensure each driver and equipment resources is accurate and dispatched in a timely manner • Ensure the drivers are prepared for their assignment with load details • Ensure that all activities are accurately recorded in the company’s transportation management system • Update and report any changes outside of the original load plan • Dispatching and assigning pick-ups and deliveries • Dealing with high volume calls • Arranging Canada and US shipments as required • Dealing with equipment maintenance issues as they arise



Western Logistics

• Canada
• Truck Transportation
• 1 - 100 Employee

• Line Haul Dispatcher Canada/US

  • Dec 2013 - Jun 2016

    Ensure company required reports are filled out and turned in by drivers. – Trip Reports, IFTA/Fuel Recaps, Monthly Maintenance Reports. Track fuel spending on Fleet cards.  Calculate driver pay from Trip reports.  Ensure the monthly LCV report for Ontario is entered and completed on time.  Update trips, drivers, equipment in Truck Mate in a timely manner, monitor and respond to driver messages.  Send Customs Documents to Brokers and drivers, for orders entering and exiting Canada. Enter data into Ace/ACI portal for customs. Check entry numbers on Broker Websites and Pars/ Paps check.  Assist Terminal Team as required with data entry, phone calls, customer service and paper work.  Dispatch drivers in Canada and the US, ensuring they have the required information /paperwork to do their jobs.  Arrange maintenance repairs on Equipment Including Safeties, using a P.O. system.  Solve Problems as issues arise.  Ensure the HOS for drivers are followed.



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Dispatch/Planner

  • Sep 2004 - Nov 2012

  Planned and executed drivers, loads and equipment between Ontario and Quebec. Using road, rail or LCV set up for the road.Long Conveyance Vehicles (LCV),

• Dispatcher

  • Jan 2004 - Jan 2010

  Trained other dispatchers.Planned driver days in compliance with hours of service, then dispatched them through to completion.Communicated with managers, vendors, stores.Investigated complaints, issues and found information to solve problems.Dealt with driver accidents in a professional manner communicating information where required.Coordinated vehicle maintenance with repair shops, and on site mechanics. Service calls on broken down equipment.



HUDSONS BAY COMPANY

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Dispatch/Planner

  • Jan 2010 - Jan 2012

  Planned and dispatched, using Truckmate, store deliveries, drivers, trucks, trailers back and forth along the 401 corridor between Ontario and Quebec. Determined how to ship the load. (Road, Rail or LCV(Long Combination Vehicle)) Selected loads and dispatched LCV runs in accordance with the rules and regulations set out by the Ministry of Transportation. Completed Ontario LCV report to be submitted monthly to MTO. Dealt with and solved problems are they happened. Planned and dispatched, using Truckmate, store deliveries, drivers, trucks, trailers back and forth along the 401 corridor between Ontario and Quebec. Determined how to ship the load. (Road, Rail or LCV(Long Combination Vehicle)) Selected loads and dispatched LCV runs in accordance with the rules and regulations set out by the Ministry of Transportation. Completed Ontario LCV report to be submitted monthly to MTO. Dealt with and solved problems are they happened.



Sysco Foods

• Food & Beverages
• 1 - 100 Employee

• Driver Supervisor

  • Oct 1996 - Oct 2003

• Driver Supervisor

  • Aug 1996 - Sep 2003

  Assign available runs to drivers according to union contract rules.Plan LTL, and full load routes for backhaul pickups.Discipline drivers as necessary.Driver reviewsSubmit payrollComplete WSIB accident reportsUpdate customer service on route statusUpdate customers, Managers, Sales reps and required.Hold driver meetings



SYSCO FOOD SERVICE TORONTO

• Driver Supervisor

  • Jan 1996 - Jan 2003

  Supervised over 100 drivers. Company and agency drivers. Union environment. Created reports and lists for tracking, planning, job postings and daily required frequently used information. Planned daily driver requirements to ensure adequate coverage. Scheduled extra drivers from outside sources as required. Coordinated full load backhaul pickups with the logistics manager. Generated reports to notify internal customers of daily events concerning deliveries and drivers. Administered discipline to drivers and other staff as required. Assigned trainers for new drivers and assisted in their training process. Conducted daily 5 minute meeting with drivers at shift start to motivate, share information and focus on safety concerns. Handled daily driver, equipment and load concerns to ensure on time departures from the warehouse. Maintained attendance records, vacation schedules, driver days off, and produced, based on attendance bonus reports. CARMEN GUILLEMETTE Page Two Monitored driver punch times, using e time, and entered schedules and other important pay information to ensure proper payment. (Kronos) Approved invoices. Ordered drivers uniforms and all operational office supplies. Tracked delivery drivers using pagers and phone calls. Worked closely with other departments to answer questions regarding specific customer issues and delivery concerns. Investigated driver complaints speaking to parties involved and dealt with them accordingly. Solved issues involving driver shortages, customers, and other internal issues. (Fire Fighting) Completed paperwork and investigated work place accidents. Notified appropriate parties when on road accidents occurred and ensured reports were completed. Assisted Transportation Manager and Directors as required. Ensured adherence to the collective agreement



CONSMERS DISTRIBUTING INC

• Canada
• Retail
• 1 - 100 Employee

• Administrative Supervisor

  • Jan 1988 - Jan 1996

  Created and maintained a budget. Tracked department spending. Analyzed accounting reports for accuracy and accrued outstanding expenses. Approved Invoices. Ordered drivers uniforms and supplies. Issued and created reports for wages, hours, costs and kilometers tracking. Ensured weekly and monthly report deadlines were met. Developed forms, procedures and spread sheets for new job requirements. Trained data entry clerks and new drivers on job requirements. Calculated drivers wages to the gross using distances, hour worked. Monitored drivers hours of service and issued driver notices of infractions. Ensured vehicle inspection reports and driver log sheets were completed. Operated Cadec 3000 on board computers with remote sites. Developed and issued a procedures manual for using the onboard computer specific to company requirements. Verified driver input into onboard computer system.