Administrative Assistant & Customer Service for the CEO & Sales Dept

• Jun 2022 - Present

Client Services Specialist/Front Office Assistant

• Sep 2019 - Oct 2021

• Provided full general administrative and clerical support to front office and Owner of company (Including telephone support, calendar scheduling, travel arrangements, document preparation, and general office management functions). • Performed daily Accounts Payable & Accounts Receivable functions (process/code invoices, PO’s, payments, etc.) and handled a steady volume of data entry in QuickBooks • Prepared daily and weekly reports using Excel and QuickBooks for inventory of warehouse, sales and other requests as needed. • Receive Sales Orders by phone, fax or email and log into Quickbooks • Responsible for pricing/scheduling with trucking/delivery companies for all shipments, deliveries and will calls for company products. (Fed Ex, UPS, DHL, Daylight, etc.) • Performed additional duties as required and/or requested. Show less

Administrative Assistant / Contracts Coordinator

• Dec 2017 - Aug 2019

• Assisted Contracts Manager with "start entry" for newly awarded contracts. Would obtain, review and revise the following: subcontract, scope of work, insurance requirements, budgets, color schemes, sequence sheets, etc. • Managed Contracts Department calendar system with upcoming production phase releases that need to be scheduled, entered or released for backlog. • Provided full general administrative and clerical support to upper management officers (Including telephone support, document preparation, and general office management functions). • Support Contracts Department in research for change orders, EPO's, Work orders or other online form • Support Accounts Payable and Accounts Receivable Departments by reviewing and revising Purchase Orders and/or Invoices per project when needed. • Manage business license log and renewals for roofing and solar divisions. • Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs. Show less

Administrative Assistant

• Jul 2016 - Mar 2017

• Provided full general administrative and clerical support to Owner of company (Including telephone support, calendar scheduling, travel arrangements, document preparation, and general office management functions). • Performed daily Accounts Payable & Accounts Receivable functions (process/code invoices, PO’s, payments, etc.) and handled a steady volume of data entry in QuickBooks • Prepared daily and weekly reports using Excel and QuickBooks for inventory, sales and other requests as needed. • Assisted with all vendors/suppliers in review of new products and negotiated pricing. • Labeled updated pricing on product samples and maintained organization on showroom floor. • Responsible for scheduling with trucking/delivery companies for all shipments, deliveries and will calls for company products. • Reviewed and revised company contracts, documents and policies. • Assisted with Sales Representatives to keep customer orders and account transactions up to date. • Quoted prices and credit terms, and prepared sales orders for customers when needed. • Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs. • Sorted and distributed mail; prepared outgoing mail and UPS/FedEx packages. • Demonstrated professionalism and dedication towards company and clients. • Performed additional duties as required and/or requested. Show less

Administrative Assistant

• Jul 2014 - Aug 2015

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails. Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis. Organized the scheduling of meetings, conferences, and events. Created spreadsheets and presentations for corporate executives. Purchased office equipment and supplies – contacted vendors and subcontractors. Established and implemented administrative policies and procedures for the office. Filed and recorded corporate documentation, electronic files, inventories and reports. Demonstrate professionalism and dedication towards company and clients. Show less

Insurance Supervisor/Risk Management

• Jul 2000 - Dec 2013

Results-driven Risk Management professional with more than 10 years experience managing contractual requirements, construction/property management claims, inspections and insurance plans. Responsible for supervising, directing and managing the overall insurance operations of the company, which included ensuring that vendors, subcontractors, clients and owners were compliant with contractual requirements. Prepared/tracked renewals of all insurance programs and insurance certificates. Provided customer service/and support to apartment communities, construction jobsites and corporate office for issues related to company policies, legal, incident/accidents, etc. Professional Strengths: Writing & Communication, Insurance Program/Renewals, Contract Negotiations, Vendor/Contract Relations, Team Leadership & Initiative, Positive Working Relationships, Prioritizing Multiple Deadlines, Documentation Management, Creative Problem Solving and Risk Management/Safety. Show less

Receptionist/Customer Service/Mail Clerk

• Nov 1999 - Jul 2000

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. Main Job Tasks and Responsibilities: Answering telephone, screen and direct calls, take and relay messages, provide information to callers, greet persons entering organization, deal with queries from the public and customers, ensure knowledge of staff movements in and out of organization, monitor visitor access and maintain security awareness, provide general administrative and clerical support, prepare correspondence and documents, receive and sort mail and deliveries, schedule appointments, maintain appointment diary either manually or electronically, organize conference and meeting room bookings, co-ordinate meetings and organize catering, monitor and maintain office equipment, control inventory relevant to reception area, and tidy and maintain the reception area. Show less

Lead Server/Waitress

• Nov 1996 - Nov 1999

Lead Server/Waitress with 3 years of experience in food preparation and service. Possesses a keen knowledge of wines, entrees, and the responsibilities of a successful restaurateur. Adheres to the highest standards of hygiene, quality and customer service. Write patrons’ food orders on slips, memorize orders, and enters orders into computers for transmittal to kitchen staff. Ensure all courses and beverages are served promptly. Responsibilities also include addressing any customer questions, concerns or complaints. Show less