Experience

Wellspring Family Services

• United States
• Individual and Family Services
• 1 - 100 Employee

• Housing Manager

  • Jul 2021 - Present

  · Responsible for direct oversight and management of housing programs. Implements service delivery targets and ensures program objectives are met. Monitors service delivery and reporting against contract targets. Monitors funding requirements and budget status for programs under management· Collaborates with the Director and Contracts and Billing Supervisor in preparing for program audits and site monitoring visits. Reviews appropriate case records for compliance with program contracts. Prepares documents requested by contract monitors. Facilitates staff involvement as appropriate and participates in site monitoring interviews· Provides supervision to a team of Housing Stability Specialists, conducting regular reviews of case records. Ensures Housing Stability Specialists’ adherence to quality assurance standards, policies and procedures, legal requirements and agency client confidentiality standards. Provides guidance, feedback and coaching to direct reports· Employs effective reflective supervision practices to help direct reports more effectively manage case work and address secondary trauma. Encourages continual learning through routine case reviews in team meetings· Participates in relevant community, provider, and funder meetings, coalitions and networks, offering program leadership as appropriate. Provides information about program services. Seeks out and responds to community speaking opportunities. Represents the agency in a professional manner· Maintains collaborative working relationships with funders, landlords, property managers and referral partners and resources. Participates in the development of new and expanded contract opportunities· Engages families and individuals in obtaining and maintaining housing by utilizing an approach that is client-centered, strength-based, trauma-informed, engagement-focused and individually-tailored· Negotiates with landlords or facilitates financial assistance when appropriate. Show less

• Housing Program Assistant

  • Nov 2020 - Jul 2021

  • Supported housing staff in case management discussions• Attended meetings with Director of Housing Services, as well as stood in on meetings on her behalf• Maintained thorough, detailed meeting notes from both external and internal occurrences• Managed incoming emails, event coordination, and other office management tasks assigned to me• Assisted in the hiring process of new employees• Facilitated team trainings for housing program staff



Chief Seattle Club

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Rapid Rehousing Case Manager

  • Jul 2019 - Nov 2020

  • Maintained a caseload of 30+ families; contractually working in partnership with Mary's Place to provide culturally relevant, Story First case management to Alaska Native, Native American, and Pacific Islander families in shelter and through the Outreach and Diversion referral program • Conducted intakes, Coordinated Entry for All assessments/referrals, identified housing barriers, created/facilitated family action and stability plans, and ensured accurate data entry for the King County Homelessness Management Information System • Continued case management services alongside crisis response in the midst of the COVID-19 pandemic; including emergency hotel placement for homeless or medically fragile elders and families • Acted as day supervisor on multiple occasions throughout COVID-19 pandemic; ensuring efficiency of day center operations, food service for up to 200 individuals daily in Pioneer Square, and maintaining a safe, clean work environment Show less



Mary's Place

• United States
• Individual and Family Services
• 100 - 200 Employee

• Housing Specialist

  • Feb 2018 - Jul 2019

  • Managed a caseload of up to 25 families in shelter; traveled between multiple sites• Assisted in identifying and overcoming barriers to safe, stable housing; creating housing plans and connecting families with relevant resources in King County• Took on interim managerial tasks for a period of 3 months; assigning families to housing specialists upon intake, compiling weekly housing reports, and providing team guidance and counsel

• Day Lead

  • Jul 2016 - Feb 2018

  • Oversaw team of 8-11 staff members and site of up to 300 guests• Modeled calm, positive behavior in the midst of crisis• Acted as decision-making staff• Facilitated daytime programming, team meetings, and trainings• Promoted and modeled principals of Housing First, racial equity, trauma-informed care, and motivational interviewing to staff, guests, service providers, and volunteers