Experience

FARE

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Data Architecture

  • Apr 2023 - Present



Epic

• United States
• Software Development
• 700 & Above Employee

• Analytics Consultant

  • Nov 2021 - Apr 2023

  Contracted directly with hospitals across the United States to work on various healthcare analytics projects. My current and past projects have included: • Designed, validated, and trained executive-facing, custom SQL KPI dashboards, which gave the C-suite access to real-time interactive data with a single click, as opposed to static data within various different products • Wrote and converted current SQL and non-SQL based reports from a legacy reporting tool into Epic software… Show more Contracted directly with hospitals across the United States to work on various healthcare analytics projects. My current and past projects have included: • Designed, validated, and trained executive-facing, custom SQL KPI dashboards, which gave the C-suite access to real-time interactive data with a single click, as opposed to static data within various different products • Wrote and converted current SQL and non-SQL based reports from a legacy reporting tool into Epic software solutions • Held daily office hours to answer ad-hoc reporting and SQL questions from hospital IT staff, as well as presented and taught new software to the entire client reporting team, increasing client capability in reporting tools • Guided newly independent hospitals on successful industry recommended report request, data governance, data management, and prioritization processes in order to create a culture of self-service analytics and enable end-users to be more nimble and effective in applying data-driven insights to their daily work

• Technical Account Manager

  • Nov 2018 - Oct 2021

  • Oversaw and managed technical solutions engineers across the entire Epic software suite, including client relations between Epic and the C-suite of Asante Health in Medford, Oregon • Executed quarterly overnight software upgrades to introduce new pieces of functionality to hospital end users and yearly capacity assessments of Asante’s hardware • Was the Epic point person for Asante’s COVID-19 response involving weekly urgent functionality and bug-fix installs, emergency expansion and… Show more • Oversaw and managed technical solutions engineers across the entire Epic software suite, including client relations between Epic and the C-suite of Asante Health in Medford, Oregon • Executed quarterly overnight software upgrades to introduce new pieces of functionality to hospital end users and yearly capacity assessments of Asante’s hardware • Was the Epic point person for Asante’s COVID-19 response involving weekly urgent functionality and bug-fix installs, emergency expansion and surge readiness planning, and standing up software for various pop-up vaccine clinics • Met weekly with hospital leadership, as well as with the CIO monthly, to ensure success and happiness with the Epic software including completion of the Epic Honor Roll Grant Program

• Analytics Technical Services Engineer

  • Jul 2015 - Oct 2021

  • Closed over thousands of support tickets opened by 13 different hospital organizations, including hundreds of critical and high priority tickets, with a 98% response rate within 24 hours • Presented Epic analytics software overviews and demos to hospital executive teams upon request • Led weekly meetings with customer analytics teams to focus on open issue resolution, project management of functionality implementation, and any other ad-hoc topics • Acted as the Epic analytics… Show more • Closed over thousands of support tickets opened by 13 different hospital organizations, including hundreds of critical and high priority tickets, with a 98% response rate within 24 hours • Presented Epic analytics software overviews and demos to hospital executive teams upon request • Led weekly meetings with customer analytics teams to focus on open issue resolution, project management of functionality implementation, and any other ad-hoc topics • Acted as the Epic analytics division point person for three separate functionality implementation, adoption, and usage programs which led to a 4x increase metric usage, 10x increase dashboard views, and 12x increase self-service tool usage across the 300+ hospital Epic community over the last two years

• Analytics Technical Services Engineer Manager

  • Jul 2016 - Feb 2021

  • Directly managed a team of nine analytics support engineers, including weekly 1-1 meetings to check on team members’ workload, provide direct feedback from customer teams and peers, and aid in the completion of the team members’ growth paths for their career • Coordinated compensation rankings twice a year for the 100+ analytics support engineer team which impacted yearly raises and bonuses • Met weekly with other team managers to discuss the direction of the analytics support division… Show more • Directly managed a team of nine analytics support engineers, including weekly 1-1 meetings to check on team members’ workload, provide direct feedback from customer teams and peers, and aid in the completion of the team members’ growth paths for their career • Coordinated compensation rankings twice a year for the 100+ analytics support engineer team which impacted yearly raises and bonuses • Met weekly with other team managers to discuss the direction of the analytics support division and prioritize division-wide projects and yearly goals, including direct supervision a sprint that decreased team-wide open ticket amounts by 47% and increased the team-wide response rate within 24 hours from 84% to 92% within a two month period • Led a six month leadership development program for 12 aspiring managers which led to leadership promotions for 75% of the participants



Waterloo High School

• United States

• High School Mathematics Teacher

  • Jun 2014 - Jun 2015



Waterloo School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• 8th Grade Girls/Boys Basketball Coach

  • Aug 2014 - Mar 2015