Bruno Gomes

Senior Product Support Technician at Grupo Rumos
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Contact Information
us****@****om
(386) 825-5501
Location
Odivelas, Lisbon, Portugal, PT
Languages
  • English Professional working proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency
Skills

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Bio

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Pedro Fernandes

Se precisas de ajuda o bruno encontra a solução

José Carlos Oliveira

É com enorme satisfação testemunhar o meu apreço pelas qualidades profissionais do Bruno. Nos últimos anos tive enorme ligação enquanto superior de área de negócio a solicitar os seus serviços enquanto helpdesck. Neste período de tempo constatei um profissional competente e esforçado, independentemente da tarefa que lhe fosse atribuída. Sublinho ainda que foi um profissional que nunca falhou com um prazo estabelecido. Destacaria as suas qualidades: disponibilisade, dedicação e objectividade como principais atributos. Como profissional zeloso, cumpridor e motivado, tenho a certeza que Bruno é um ótimo recurso para qualquer empresa.

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Credentials

  • Commvault Professional Advanced
    Commvault
    May, 2022
    - Nov, 2024
  • Profile Exam Storage Sales Professional
    Fujitsu
    Nov, 2019
    - Nov, 2024
  • Surface Hub 2 S Partner IT PRO
    Microsoft
    Nov, 2019
    - Nov, 2024
  • Surface Hub 2 S Partner Sales
    Microsoft
    Nov, 2019
    - Nov, 2024
  • Surface PC Level 1 - Surface for Business
    Microsoft
    Oct, 2019
    - Nov, 2024
  • Commvault Sales Professional Acreditation
    Commvault
    Sep, 2019
    - Nov, 2024
  • ETERNUS DX & AF Expert Maintenance Engineer
    Fujitsu
    Nov, 2018
    - Nov, 2024
  • ETERNUS AF/DX Connectivity & Integration
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS AF/DX Entry Install and Maintain
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS AF/DX Midrange Install & Maintain
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS DX Enterprise Install & Maintain
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS DX/AF Install and Maintain WBT
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS DX/AF Storage Cluster
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS SF Manager
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS SF Manager Advanced
    Fujitsu
    Dec, 2020
    - Nov, 2024
  • ETERNUS LT Sales WBT
    Fujitsu
    Oct, 2019
    - Nov, 2024
  • ETERNUS-CS800-Sales -WBT
    Fujitsu
    Oct, 2019
    - Nov, 2024
  • ETERNUS-CS-200C Sales WBT
    Fujitsu
    Sep, 2019
    - Nov, 2024
  • Server Portfolio WBT
    Fujitsu
    Sep, 2019
    - Nov, 2024

Experience

  • Grupo Rumos
    • Portugal
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Product Support Technician
      • Oct 2021 - Present

      As a Senior Product Support Technician at Fujitsu Technology Solutions, I bring a wealth of experience in providing technical support across a range of products and services. I am well-versed in Fujitsu's technology solutions and am skilled in identifying, diagnosing, and troubleshooting complex technical issues. I work closely with customers, colleagues, and management to ensure that their needs are addressed in a timely and effective manner. My ability to communicate technical information in a clear and concise manner enables me to effectively support users at all levels. Additionally, I am committed to providing exceptional customer service, and am always looking for ways to improve the overall customer experience. I am proud to be a part of the Fujitsu team and look forward to contributing to its continued success. Show less

  • Noesis
    • Portugal
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Infrastructure Services - Consultant
      • Nov 2018 - Sep 2021

      Support provided to our clients. With extensive experience in the installation, configuration, support, and maintenance of Fujitsu equipment, including storages, robotics, and servers, as well as Commvault backup applications, I am able to offer effective and efficient solutions to our clients. With a proven track record of providing support to clients with 24/7 contracts, I am committed to ensuring that our clients' needs are always met quickly and professionally. Additionally, I am responsible for managing the work of my team, ensuring that each member has the necessary tools and training to provide quality support. I am always looking to learn and grow professionally in order to offer even better solutions to our clients. Show less

  • Geoban SA
    • Spain
    • Financial Services
    • 100 - 200 Employee
    • IT Service Manager / Systems Implementation Technician
      • Aug 2014 - Nov 2018

      Supervision and maintaining the company's technological infrastructure, including hardware, software, and networks, and ensuring that they are all optimized for maximum efficiency and productivity. With a focus on innovation and continuous improvement, I supervise and provide support in the implementation of new tools and technological improvements that enhance the company's operational efficiency. I also manage relationships with internal and external customers and suppliers, ensuring timely delivery of projects and adherence to SLAs. As part of my responsibilities, I oversee and implement Disaster Recovery solutions, ensuring the readiness and operability of all systems in the event of a disaster. Additionally, I manage the service of our suppliers, ensuring compliance with contracted SLAs, and oversee technology inventory management to ensure the availability of resources necessary to support business operations. Overall, I am dedicated to ensuring that our technological infrastructure is always up-to-date, reliable, and optimized for the success of our business. Show less

  • Rumos
    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Systems Technician
      • Jul 2008 - Jul 2014

      During my time at GEOBAN (Santander Group), I provided support to a team of 320 users, reporting directly to the head of the Technology department. As part of my role, I was responsible for the installation and configuration of computers by specific images per customer, including customers such as Santander Spain and Santander UK. User support via remote access tools such as VNC, Dameware, and remote desktop, quickly resolving any technical issues. In addition to computer support, I was also responsible for the installation and configuration of printers in print servers. Through my expertise in IT support, I ensured that all users at GEOBAN (Santander Group) had access to reliable and efficient computer systems, enabling them to carry out their duties with ease. My contributions to the team helped maintain the high level of service that GEOBAN (Santander Group) is known for. I was responsible for the creation and maintenance of the computer equipment inventory, ensuring that all equipment was accounted for and in working order. I also played a crucial role in IT surveys for the migration of departments from other countries or clients to Geoban Portugal. I ensured that applications and systems were fully operational until the project was completed and in production, guaranteeing a smooth migration process. I was also responsible for managing the Windows 7 migration project at Geoban Portugal, which involved inventorying applications, personal and departmental emails, testing and debugging applications in a Windows 7 environment, and providing user training. Through my dedication to the Windows 7 migration project and my expertise in IT project management, I was able to ensure a successful and efficient migration to the new operating system. My contributions to the team helped ensure that the process was completed on time and with minimal disruption to the daily operations of the company. Show less

  • Depsi
    • Lisbon Area, Portugal
    • IT helpdesk technician
      • Feb 2006 - Feb 2008

      UNICRE Support in person or through remote access to 300 users, creation and parameterization of departmental images (Windows XP and Norton Ghost), installation of computers using specific images for each department (Norton Ghost), installation and support of applications developed by the development area to users, configuration and creation of personal and departmental emails (Lotus Notes, IT warehouse organization and management. data recoveries and laptop repair. UNICRE Support in person or through remote access to 300 users, creation and parameterization of departmental images (Windows XP and Norton Ghost), installation of computers using specific images for each department (Norton Ghost), installation and support of applications developed by the development area to users, configuration and creation of personal and departmental emails (Lotus Notes, IT warehouse organization and management. data recoveries and laptop repair.

  • PC.Clinic Reparação e Manutenção de Computadores SA
    • Lisbon Area, Portugal
    • Computer service technician
      • Jan 2004 - Feb 2006

      As a computer technician for several stores located in shopping centers such as Amoreiras, Oeiras Parque, Loures Shopping, and Centro Comercial Colombo, I was responsible for organizing and monitoring the assembly and installation of all the necessary infrastructure for opening new stores at Centro Comercial Colombo and Loures Shopping. This included the installation of furniture and placement of advertising to ensure an efficient, productive, and aesthetically pleasing work environment. In addition to my infrastructure responsibilities, I was also responsible for organizing the warehouse, acquiring support tools and software, conducting interviews with new employees, and providing training to new employees. Through my expertise in IT support and people management, I ensured that all new employees were properly trained and equipped to provide the best possible customer service. Throughout my time as a computer technician. My contributions to the team helped ensure that the stores operated efficiently and effectively, leading to a positive customer experience and increased revenue for the company. , I was responsible for a range of duties that included creating schedules and managing teams, diagnosing hardware (desktop and laptop) and software issues through incidents reported by customers in stores, providing face-to-face and phone customer service, and managing the installation of various operating systems such as Windows Vista, Windows XP, Windows ME, Windows 98, Windows 95, Windows 2003 Server, and Windows 2000 Server. . Through my dedication to my role, I ensured that all tasks were completed on time and with the highest level of quality, which contributed to increasing customer satisfaction and loyalty. Overall, my role as a computer technician involved various responsibilities, all of which I undertook with diligence and expertise to ensure the smooth running of the company's IT systems and the satisfaction of its customers. Show less

  • Holos
    • Portugal
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT helpdesk technician
      • Jan 2000 - Feb 2002

      a helpdesk technician at IGAE - General Inspection of Economic Activities, I was responsible for providing face-to-face and telephone support in several of the organization's sites located in Lisbon, Coimbra, Porto, Faro, and Évora. Being the only technician in charge of providing support, I ensured that all users received prompt and efficient support with their IT-related issues. As part of my role, I created departmental images using Norton Ghosth, enabling the efficient installation of computers and software across the organization's departments. Additionally, I configured and created personal and departmental emails, ensuring effective communication within the organization. I was also responsible for stock management of computer equipment such as computers and monitors, ensuring that all equipment was accounted for and in good working condition. Furthermore, I led the migration from Windows 98 and Windows NT to Windows XP of the entire computer park, ensuring that all systems were up-to-date and running smoothly. Through my expertise in IT support, I ensured that all users at IGAE - General Inspection of Economic Activities had access to reliable and efficient computer systems, which in turn allowed them to carry out their duties with ease. My contributions to the team helped maintain the high level of service that IGAE is known for. Show less

Education

  • INETE
    technical-vocational course, management of computer systems
  • Colégio de Santa Doroteia
  • Colégio Vasco da Gama

Community

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