Client and Clinician Offers Management

• Nov 2021 - Present

• Served as main point of contact between internal and external stakeholders via ZenDesk • Coordinated with customer service team to improve customer experience and retention through targeted messaging and promotions • Collaborated with marketing newsletter team to analyze customer data and identify trends for targeted marketing campaigns • Helped implement and integrate chosen problem solutions in collaboration with internal teams to increase productivity by 10 percent, as tracked through looker Show less

Customer Success Coordinator

• Jul 2021 - Oct 2021

• Provided professional, efficient, and exceptional customer service to 100+ members in a day • Coordinated customer service efforts, resulting in a 20% increase in customer satisfaction ratings • Conducted customer research and analysis to inform customer retention and marketing strategies • Organized efficient schedule for office personnel based on current demands and optimal workflows. • Provided professional, efficient, and exceptional customer service to 100+ members in a day • Coordinated customer service efforts, resulting in a 20% increase in customer satisfaction ratings • Conducted customer research and analysis to inform customer retention and marketing strategies • Organized efficient schedule for office personnel based on current demands and optimal workflows.

Executive Assistant

• Mar 2020 - Jun 2021

• Provide diverse administrative and technical support within a small business veterinary team of 6 individuals to maintain daily operations • Ensuring a positive customer experience for 500+ adopters by effectively communicating health procedures to general public • Spearheaded revision of medical record documentation and inventory maintenance system within 6 months of working at company • Given additional duties and training due to strong performance and display of capability • Provide diverse administrative and technical support within a small business veterinary team of 6 individuals to maintain daily operations • Ensuring a positive customer experience for 500+ adopters by effectively communicating health procedures to general public • Spearheaded revision of medical record documentation and inventory maintenance system within 6 months of working at company • Given additional duties and training due to strong performance and display of capability

Student

• Sep 2016 - Jun 2020

Field Research Assistant

• Apr 2018 - Jun 2018

• Field research intern with the Wood Duck Project at UC Davis• Checked active nest boxes to track laying behaviors of Wood Duck hens• Handled and measured eggs on a regular basis. Processed Wood Duck hens to ensure proper tracking during study

Operations Assistant

• Nov 2018 - Aug 2019

• Assisted in laboratory and preclinical research • Sectioned, stained, and prepared slides for histological evaluation • Performed miscellaneous clerical duties, such as organizing files, preparing data sheets, and taking notes • Assisted in laboratory and preclinical research • Sectioned, stained, and prepared slides for histological evaluation • Performed miscellaneous clerical duties, such as organizing files, preparing data sheets, and taking notes

Analytical Chemistry Research Operations Assistant

• Nov 2018 - Jun 2019

• Oversaw general care and conditioning of 10 off-track thoroughbred racehorses • Teamed with 5 individuals to conduct analytical chemistry experiments • Collected and organized qualitative data for 10+ projects enduring up to one month • Oversaw general care and conditioning of 10 off-track thoroughbred racehorses • Teamed with 5 individuals to conduct analytical chemistry experiments • Collected and organized qualitative data for 10+ projects enduring up to one month

Dining Commons Student Assistant

• Oct 2016 - Nov 2017

• Prepared and served food to 1,000+ customers in an efficient and timely manner • Maintained sanitary and organized work stations • Provided customer service to student and parents. • Prepared and served food to 1,000+ customers in an efficient and timely manner • Maintained sanitary and organized work stations • Provided customer service to student and parents.