Experience

Solink

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Project Manager Team Lead - SMB

  • Mar 2023 - Present

  Kanata, Ontario, Canada

• Project Manager, Operations

  • Jul 2022 - Mar 2023

  Kanata, Ontario, Canada This role includes the following responsibilities: • Communicating with customers on the details of integrating Solink into their business. • Working with Sales teams to ensure customers' needs are understood and met. • Coordinating the installation of Solink with subcontractors and integrators across different regions globally. • Validating/verifying installations are completed as per Solink standards - notify customers when installations are completed and act as a trusted… Show more This role includes the following responsibilities: • Communicating with customers on the details of integrating Solink into their business. • Working with Sales teams to ensure customers' needs are understood and met. • Coordinating the installation of Solink with subcontractors and integrators across different regions globally. • Validating/verifying installations are completed as per Solink standards - notify customers when installations are completed and act as a trusted advisor for customer escalations • Coordinating and scheduling installation workloads for internal Field Services team • Maintaining accurate project reporting and KPI tracking; utilize project management tracking tools and internal systems to manage deployments and provide updates to internal and external stakeholders • Acting as the intermediary between internal and external parties of interest for each customer and/or project • Be solutions-minded and collaborate with internal teams to address obstacles • Driving new process improvements that will assist in achieving Solink’s growth targets • Managing, tracking and approving invoices for suppliers and subcontractors • Acting as a subject matter expert on Solink’s deployment processes • Managing and tracking hardware purchases, shipments and delivery to customer locations



GoCo

• Apparel & Fashion

• Project Manager

  • Jan 2021 - Jul 2022

  Ottawa, Ontario, Canada As a Project Manager, Blaire manages the implementation of unified communications for new and existing customers. Responsibilities include: - Reviewing customer call flows and requirements - Ensuring internal teams configure tenant and ship equipment to site - Coordinating access and hardware installs with internal teams and the customer - Scheduling training and number ports with internal teams and the customer - Reporting on the status of each project to management -… Show more As a Project Manager, Blaire manages the implementation of unified communications for new and existing customers. Responsibilities include: - Reviewing customer call flows and requirements - Ensuring internal teams configure tenant and ship equipment to site - Coordinating access and hardware installs with internal teams and the customer - Scheduling training and number ports with internal teams and the customer - Reporting on the status of each project to management - Forecasting project completion to management

• Client Services Manager

  • May 2020 - Nov 2021

  Ottawa, Ontario, Canada



bluArc, Now part of GoCo

• Canada
• Telecommunications
• 1 - 100 Employee

• Account Services Marketing Assistant

  • May 2017 - May 2020

  In this role, Blaire managed existing customer requests such as account renewals, moves, access changes, and inquiries on additional services.



Algonquin College of Applied Arts and Technology

• Canada
• Higher Education
• 700 & Above Employee

• Team Member

  • Sep 2012 - Aug 2017

  Ottawa, Canada Area Throughout her post-secondary education she has worked with over 20 teams. During her major in marketing, she was able to learn her applied skills to conduct market research, develop a new product and create marketing plans/ strategies for real clients.



Kettleman Bagel Company

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Supervisor

  • Aug 2016 - Apr 2017

  Ottawa, Canada Area After only one month of this location opening, she was promoted to cash supervisor where she would delegate tasks, train new employees, ensure store standards are met, and report to upper management on a daily basis.



The Signature Group

• United States
• Leasing Real Estate

• Brand Ambassador

  • Mar 2016 - Sep 2016

  Ottawa, Canada Area During this time, she promoted many different products in the alcoholic beverage industry. Her duties were to sample the product, answer questions, encourage purchasing, record the number of samples, as well as, the approximate age and gender of these interactions.



Modella Media

• United Kingdom
• Advertising Services

• Brand Ambassador

  • May 2016 - Jun 2016

  Ottawa, Canada Area Acted as a brand ambassador for Modella Media, where she promoted Mercedes Benz, within the Bayshore Shopping Centre. Her duties were to answer questions about the cars, direct customers to the Star Motors Dealership, give out coupons, collect survey responses and to report to all parties at the end of each shift.



Target Canada

• Starbucks Team Lead

  • Nov 2014 - Apr 2015

  Ottawa, ON Blaire was noticed for her personable skills when acting as cashier in Target, she was then approached to be promoted to a Starbucks supervisor within that Target, and was shortly moved up to the Starbucks Team Lead. This position involved ordering product, training baristas, managing employees, merchandising and interactions with food inspectors.