Experience

Manchester International Festival (MIF)

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Creative Engagement Assistant

  • Feb 2021 - Present

  - Administrative and event support for the Creative Engagement Team- Hosting in person and online events- Supporting the Neighbourhood Organiser Programme to reach lesser engaged areas across Greater Manchester- Cross departmental diary management for teams and arranging external meetings- Recruitment of participants for Portrait of Black Britain MIF21 project- Contract writing- Report writing including Arts Council annual report- CRM database management including GDPR monitoring- Supporting MIF Creative Fellows programme and artist networking events- Connecting with community groups across Manchester- Recording monitoring information in secure way and event evaluation.- Writing copy for weekly newsletters

• Financial Administrator

  • Nov 2018 - Feb 2021

  Financial Administration for Manchester International Festival biannual Festival. I process invoices and deal with invoice queries to ensure payments are made on time, tax information is correct and monitor current incomings and outgoings into the organisation.



UNSHACKLED.com

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Fraud Analyst

  • Oct 2017 - Oct 2018

  Working for an ecommerce company analysing website data and working with the police, lenders and banks to pull together reports on fraudulent orders and identify common fraud trends. Working for an ecommerce company analysing website data and working with the police, lenders and banks to pull together reports on fraudulent orders and identify common fraud trends.



Barnardo's

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Assistant

  • Sep 2016 - Nov 2017

  Weekend volunteer at Barnardos vintage, serving customers, sorting through deliveries, stock control and resolving customer queries whilst raising awareness for the charity and promoting the charity. Weekend volunteer at Barnardos vintage, serving customers, sorting through deliveries, stock control and resolving customer queries whilst raising awareness for the charity and promoting the charity.



Concept Life Sciences

• United Kingdom
• Biotechnology Research
• 100 - 200 Employee

• Customer Service Manager

  • Jan 2015 - Oct 2017

  Manage a team of 6 contaminated land customer service specialists within an analytical laboratory. Looking after day to day management of team work load. Ensuring daily deadlines are met as well as monthly and annual targets.On a daily basis I am a direct point of contact to team for any issues. Conducting one to one meetings, review meetings, training and managing the workload of the team. Attending client visits, resolving complaints and identifying areas to improve and implementing changes. Checking and issuing analysis reports, invoices and quotations.



Highways Agency

• United Kingdom
• Freight and Package Transportation

• Technical Support

  • Sep 2013 - Dec 2014

  Provided technical support to the Sandiacre depot which involved drawing up business cases for improvement works, purchasing and invoicing, writing monthly reports and taking minutes. Supporting the technical team within the depot, scheduling works, purchasing and invoicing, and producing monthly reports of performance against set KPIs. Provided technical support to the Sandiacre depot which involved drawing up business cases for improvement works, purchasing and invoicing, writing monthly reports and taking minutes. Supporting the technical team within the depot, scheduling works, purchasing and invoicing, and producing monthly reports of performance against set KPIs.



National Laboratory Service (Environment Agency)

• Environmental Services
• 1 - 100 Employee

• Key Account Manager

  • Jul 2012 - Aug 2013

  Looking after key clients projects from inception through to completion, drawing up quotations, issuing bottles, arranging couriers, following samples as they travelled through the laboratory, chasing results, reporting, invoicing and dealing with any queries. Providing a bespoke service to the larger clients tailored to their needs.

• Invoice Assistant

  • Apr 2012 - Jun 2012

  Invoicing all commercial work for the Environment Agency, ensuring invoice cost on the invoice was correct and couriers are correctly assigned.Drawing up credit notesResolving invoice queriesChasing aged debtsSupporting the customer service team including:Dealing with telephone and e-mail queriesIssuing reportsDrawing up quotations



Vast Agency

• United States
• Professional Services
• 1 - 100 Employee

• Account Manager

  • Nov 2011 - Mar 2012

  Account Manager for a design company which specializes in website and print design, photography, and marketing for Men’s heritage wear brands.ResponsibilitiesWriting website copyProof readingProducing content for newslettersWeekly client meetings and updatesMeeting tight deadlinesArranging photography, including studio time and products to be shot.Briefing design projects to the studioWorking with the digital team on design projectsEnsuring websites are built to an agreed time scaleWriting search engine optimisation tagsWeekly SEO reports and interpretation of Google analyticsWebsite content managementUpdating social media including Facebook, Twitter and BlogsI left this position after the company when in into liquidation and returned to the Environment Agency

• Key Account Manager

  • Jun 2009 - Nov 2011

  Key Account Manager for a laboratory which analysed soil and water quality. I looked after the major consultancies and water companies, ensuring they received a personal and professional service, and that any queries/ quotation requests etc were processed as quickly as possible.

• Customer Service Manager

  • May 2007 - Jun 2009

  Responding to telephone and e-mail queries and resolving customer’s problemsLogging calls through a CRM based systemDrawing up quotations, issuing reports, entering results and invoicing completed work.Communicating with the different labs on a day to day basis to ensure analysis is completed on time and any issues were resolved.