Experience

Softphone International

• United Kingdom
• Software Development
• 1 - 100 Employee

• Director

  • Mar 2018 - Present

  London, United Kingdom



Softphone S.r.L

• Italy
• Information Technology & Services
• 1 - 100 Employee

• CEO & President (founder)

  • Mar 2004 - Present

  Genesys EMEA subcontractor company. work on big projects in EMEA mainly on genesys implementations. We have gathered ten years of experience working on genesys (since version 5.1 till the last 8.x release) on every type of genesys solution (inbound, routing, outbound, multimedia, gvp, Gplus, workforce management, IWD) in very complex environments, also for network solution, and sip implementations. we provide very high level of consultancy on genesys software. we have a software factory with… Show more Genesys EMEA subcontractor company. work on big projects in EMEA mainly on genesys implementations. We have gathered ten years of experience working on genesys (since version 5.1 till the last 8.x release) on every type of genesys solution (inbound, routing, outbound, multimedia, gvp, Gplus, workforce management, IWD) in very complex environments, also for network solution, and sip implementations. we provide very high level of consultancy on genesys software. we have a software factory with very experienced software architects and developers that can implement any kind of software for the contact center needs. in our consultancy we have integrated Genesys with any kind of pbx (Avaya, Alcatel, Nortel Meridian, Ericsson MD110, Aspect,Nortel DMS 100, ...) in any type of operative system (Windows, HP-UX, IBM AIX, Sun Solaris) and we also implemented on windows and unix clusters (AIX, HP-UX, Solaris) on different type of database (Oracle and MSSQL). We have very good experience in Brio (designer, broadcast server and on-demand server). very good experience in Hyperion client (report design) and server (deployment and administration) about Genesys development we can work on all PSDK, AIL libraries, WFM libraries and advanced GVP applications. we have already done a lot of implemetations and customizations in live production environment Show less



freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Genesys professional services consultant

  • Jun 2003 - Mar 2004

  My experience on genesys software during this period was improved and i worked on many different projects for big contact centers in EMEA. I worked on Genesys software 7.x implementations (inbound, outbound, routing, reporting, ICS, Gplus, VTO, IVR Solution, GVP, SIP and Network solutions) in complex environments on any kind of pbx (Avaya, Alcatel, Nortel Meridian, Ericsson MD110, DMS 100, ...) and for any type of operative system (Windows, HP-UX, IBM AIX, Sun Solaris) and I also experienced… Show more My experience on genesys software during this period was improved and i worked on many different projects for big contact centers in EMEA. I worked on Genesys software 7.x implementations (inbound, outbound, routing, reporting, ICS, Gplus, VTO, IVR Solution, GVP, SIP and Network solutions) in complex environments on any kind of pbx (Avaya, Alcatel, Nortel Meridian, Ericsson MD110, DMS 100, ...) and for any type of operative system (Windows, HP-UX, IBM AIX, Sun Solaris) and I also experienced implementations on windows and clusters (AIX, HP-UX, Solaris) on different type of database (Oracle and MSSQL). very good experience in Brio (designer, broadcast server and on-demand server). very good experience in Hyperion client (report design) and server (deployment and administration) Show less



Abla

• United States
• Architecture and Planning
• 1 - 100 Employee

• system manager & genesys consultant

  • Mar 2002 - Jun 2003

  my position was system manager IVR solution and genesys consultant for Abla. I was involved in different projects working on Avaya PBX, Avaya IVR Conversant, Genesys software 7.x (inbound, outbound, routing, reporting, ICS, Gplus, VTO, Network solutions) , speech recognition software (nuance, loquendo) , text to speech software (nuance, loquendo). i improved a lot the experience in networking and in system administration (windows, unix and linux) administering live environment server… Show more my position was system manager IVR solution and genesys consultant for Abla. I was involved in different projects working on Avaya PBX, Avaya IVR Conversant, Genesys software 7.x (inbound, outbound, routing, reporting, ICS, Gplus, VTO, Network solutions) , speech recognition software (nuance, loquendo) , text to speech software (nuance, loquendo). i improved a lot the experience in networking and in system administration (windows, unix and linux) administering live environment server infrastructures Show less



Genesys

• Construction
• 1 - 100 Employee

• Professional Services Consultant

  • Jan 2000 - Mar 2002

  During this period i worked on genesys 5.1 - 6.x (inbound, outbound, reporting, workforce manager, network routing solutions, multi tenant and multi site environments) I was involved in many project all around europe for big projects and most of the time we were involved in critical situation and escalation to solve critical issue on customer site.



CartaSi

• Italy
• Restaurants

• Development & Tech support Specialist for Contact Center

  • Jan 1997 - Jan 2000

  ICT member supporting Call Center Technologies. Avaya PBX, IVR Periphonics, Oracle DB, Genesys Inbound - Outbound - Routing and reporting