Softphone operates in EMEA working on big projects mainly on Genesys implementations. We have gathered ten years of experience working on Genesys (since version 5.1 till the last 8.x release) on every type of Genesys solution (inbound, routing, outbound, multimedia, SIP, GVP, GPlus, WFM, IWD) in very complex environments, also for network solution, and sip implementations. We provide very high level of consultancy on genesys software. we have a software factory with very experienced software architects and developers that can implement any kind of software for the contact center needs. In our consultancy we have integrated Genesys with many kinds of PBX (Avaya, Alcatel, Nortel Meridian, Ericsson MD110, Aspect,Nortel DMS 100, ...) in any type of operative system (Windows, HP-UX, IBM AIX, Sun Solaris) and we also implemented on Windows and UNIX clusters (AIX, HP-UX, Solaris) on different type of database (Oracle and MSSQL). We have very good experience in Brio (designer, broadcast server and on-demand server). very good experience in Hyperion client (report design) and server (deployment and administration) about Genesys development we can work on all PSDK, AIL libraries, WFM libraries and advanced GVP applications. We have already done a lot of implementations and customizations in live production environment. Workspace Connectors and now the Pure Cloud Connectors for the major CRM systems (Salesforce, Siebel, SAP CRM, Oracle Service Cloud, Sugar CRM) are the state of the art of the integration assets.
