Experience

Conselho Nacional do Ministério Público (CNMP)

• Brazil
• Government Administration
• 100 - 200 Employee

• Civil Servant

  • Jul 2015 - Present

  • Enabled faster responses and better collaboration in the Inspections Team of the Internal Affairs Office via the implementation of management systems, helping to increase the number of inspections per year by fivefold; from 101 inspections in 2005~2015 (10/year) to 105 inspections in 2015~2017 (52.5/year). • Amplified knowledge sharing and collaboration through the development of technical guides for the Internal Affairs Office and the Human Resources Department, reducing the number of consultation calls to employers on leave by 30%. • Initiated a project to improve the HR Guide's visibility and searchability by redesigning it for different platforms, including as a mobile app. • Initiated a project to improve accountability and transparency of the HR department through design iterations of the business intelligence panel charts in Tableau. Show less



ATI - Agência Estadual de Tecnologia da Informação / PE

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• IT & Communication Analyst

  • Jan 2008 - Jul 2015

  • Orchestrated the requirements definition and empowered the public security agencies to adopt a user-centered approach, streamlining the submission of projects by the Department of Public Safety for the 2014 FIFA World Cup, increasing the number of projects submitted for federal funds by 30%. • Redesigned the Secretary of Social Defense's (SDS) Intranet by means of user research and prototypes, decreasing search time by 20%. • Steered the establishment of strategic plans and process definition of SDS’s Project Planning Division, leading the sector to become a reference to other public agencies and the sword-arm of the State's Secretary of Social Defense. Show less



CESAR

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• • May 2007 - Jan 2008

  • Performed UX evangelism to more than 700+ people, and influenced a team with more than 100 designers.• Conceptualized, in collaboration with the Design and Engineering teams of Samsung Mobile Games, how to successfully deliver innovative types of interaction design.• Redesigned parts of B2B Dell Systems by means of heuristic evaluation and wireframes, enhancing the information architecture and allowing a clear user interaction. • Optimized Brazil's Central Bank (Bacen) humongous website (thousands of pages) for accessibility and aligned the PM, analysts and designers teams' expectations through user interviews and prototyping. Show less

• • Dec 2005 - Apr 2007

  • Improved processes of AiLeader and Meantime (incubated companies) by means of task analysis and storyboards.• Assembled business and user requirements to consolidate the information architecture of the iCheck application, using brainstorming and card sorting.



Qualiti Educação e Treinamento

• Brazil
• Professional Training and Coaching
• 1 - 100 Employee

• Software Quality Engineer (SQE)

  • Aug 2005 - Dec 2005

  • Supported the definition of business processes and the development of IT courses • Supported the definition of business processes and the development of IT courses



Universidade Federal de Pernambuco

• Brazil
• Higher Education
• 700 & Above Employee

• Usability Manager

  • Oct 2004 - Jun 2005

  LAPS Project - Laboratory of Evaluation of Software Products • Design of the usability evaluation process at LAPS • Usability evaluation of IT systems, such as a state tax web system and sales software of a supermarket chain • Focus group, lab-based usability study and heuristic evaluation LAPS Project - Laboratory of Evaluation of Software Products • Design of the usability evaluation process at LAPS • Usability evaluation of IT systems, such as a state tax web system and sales software of a supermarket chain • Focus group, lab-based usability study and heuristic evaluation



Casullo Agência Digital

• Brazil
• Internet Publishing
• 1 - 100 Employee

• Usability Engineer Intern

  • Jun 2004 - Jan 2005

  • Establish the process: requirements with the client, information architecture with the design team and development with the software team • Task analysis and heuristic evaluation • Web front-end development with Dreamweaver • Establish the process: requirements with the client, information architecture with the design team and development with the software team • Task analysis and heuristic evaluation • Web front-end development with Dreamweaver