Consultant

• Jun 2019 - Present

Operations Executive

• Jun 2019 - Present

Consulting Manager

• Nov 2016 - Dec 2018

Provide project management support in the implementation of critical projects to the organization. Provide project management support in the implementation of critical projects to the organization.

Manager, Policy Owner Services and Quality Assurance

• Mar 2013 - Nov 2016

Responsible for managing all customer services related to the individual life insurance business as well as managing the quality assurance validation and testing of new and revised system before implementation. Responsible for managing all customer services related to the individual life insurance business as well as managing the quality assurance validation and testing of new and revised system before implementation.

Manager Business Improvement

• Feb 2007 - Feb 2013

Responsible for improving inefficient and ineffective processes. Provide Quality Assurance support for various system enhances done by Information Technology.

Business Improvement Officer

• Jan 1997 - Jan 2007

Team Leader for the Quality Improvement Process at the company. Provided guidance to various teams chosen to assist in improving a defective process.

Supervisor-Accounting Department

• 1991 - 1996

Supervised the payment of operating and direct expenses. Analysed actual expenses against budget, provided support for variances as part of the budget process. Supervised reconciliation of bank accounts and other asset and liability accounts. Supervised the payment of operating and direct expenses. Analysed actual expenses against budget, provided support for variances as part of the budget process. Supervised reconciliation of bank accounts and other asset and liability accounts.