Scheduling Specialist

• Jul 2020 - Aug 2021

Functions as the face of departments to initiate and coordinate registration and scheduling for new patient appointments.Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques.Provides basic information and instructions to patients regarding the practice and the Hospital.Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.Completely and accurately transcribes call, referral and scheduling information in multiple systems.Provides excellent customer service to both internal and external customers of the Massachusetts General Hospital ambulatory practices.Maintains confidentiality and privacy consistent with HIPAA guidelines.Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the hospital.Performs other duties as assigned. Show less

Unit Coordinator

• Aug 2018 - Jul 2020