Administrative Assistant

• Apr 2023 - Present

Payroll Bookkeeper

• Jul 2021 - Mar 2023

Demonstrated flexibility,ability to work under pressure, multitasking, prioritization skills to meet tight deadlines. Collect data and problem solve discrepancies to process semi-monthly payroll for 500+ employees and dispense associated bills. Document absences, calculate employee payouts, docks, overtime. Research and finalize employment verification data. Audit monthly liabilities with accounting and analytical skills. Handle requests from various sources and critically think through problems. Show less

Secretary (High School)

• Aug 2018 - Jul 2021

Streamlined front office procedures by revamping the guest screening process and communications for a school of 1500+ students. Collaborated with a diverse population by using motivational interviewing and de-escalation skills. Maintained confidential records. Established new methods for ordering supplies for 150 employees with a budget of $150,000+; reviewed invoices for accuracy. Coordinated and spearheaded various events including graduation, luncheons, orientations, and interviews. Streamlined front office procedures by revamping the guest screening process and communications for a school of 1500+ students. Collaborated with a diverse population by using motivational interviewing and de-escalation skills. Maintained confidential records. Established new methods for ordering supplies for 150 employees with a budget of $150,000+; reviewed invoices for accuracy. Coordinated and spearheaded various events including graduation, luncheons, orientations, and interviews.

Billing Specialist

• Sep 2016 - Aug 2018

Generated laboratory bills by analyzing medical documents to code (enter ICD10 codes) into claims for insurance companies daily. Networked with insurance companies to gather claim status. Identified and resolved claim submission errors. Actively listened to challenging customer complaints and processed claims and patient payments. Ensure compliant documentation of calls. Generated laboratory bills by analyzing medical documents to code (enter ICD10 codes) into claims for insurance companies daily. Networked with insurance companies to gather claim status. Identified and resolved claim submission errors. Actively listened to challenging customer complaints and processed claims and patient payments. Ensure compliant documentation of calls.

Administrative Assistant

• Jun 2016 - Sep 2016

Edited, removed, added invoices for roughly 30 contractors, as needed. Completed daily and weekly deposit reports. Called contractors re: discrepancies. Answered phone calls and problem-solve solutions. Calibrated/downloaded information from alcohol interlock device. Collected fees from clients. Edited, removed, added invoices for roughly 30 contractors, as needed. Completed daily and weekly deposit reports. Called contractors re: discrepancies. Answered phone calls and problem-solve solutions. Calibrated/downloaded information from alcohol interlock device. Collected fees from clients.

Secretary / Mental Health Technician

• Nov 2015 - Jun 2016

Adapted to unforeseen challenges with clients. Enrolled and discharged clients from outpatient behavioral health programs. Explained admission and program to new clients. Cataloged data and maintained daily program reports. Answered phone calls, scheduled appointments, used office machinery, entered and organized data. Opened and closed client charts. Adhered to HIPPA regulations and demonstrated time management skills to keep the main office running efficiently. Adapted to unforeseen challenges with clients. Enrolled and discharged clients from outpatient behavioral health programs. Explained admission and program to new clients. Cataloged data and maintained daily program reports. Answered phone calls, scheduled appointments, used office machinery, entered and organized data. Opened and closed client charts. Adhered to HIPPA regulations and demonstrated time management skills to keep the main office running efficiently.

Administrative Assistant / Records Clerk

• May 2015 - Nov 2015

Administrative Assistant: Completed new eviction referrals by searching for person’s information (SS#, bankruptcy status, and military status) using computer programs. Provide information to clients and assist other staff in their daily tasks. Records Clerk: Updated pleading books for attorneys using Microsoft programs and other databases. Deliver and file documents for the firm. Administrative Assistant: Completed new eviction referrals by searching for person’s information (SS#, bankruptcy status, and military status) using computer programs. Provide information to clients and assist other staff in their daily tasks. Records Clerk: Updated pleading books for attorneys using Microsoft programs and other databases. Deliver and file documents for the firm.

Qualified Mental Health Professional Adult Community Support Specialist

• Jul 2014 - Nov 2014

Supervised and provided individual community based services to an average caseload of 16 individuals in the community who have a severe mental diagnosis as defined by the DSM-IV. Demonstrated excellent written and verbal skills by conducting initial paperwork, psycho-social assessment, DLA-20, financial paperwork, and risk assessments, when needed. Collaborated regularly with multi-disciplinary teams to evolve knowledge and implement changes. Completed assigned training. Supervised and provided individual community based services to an average caseload of 16 individuals in the community who have a severe mental diagnosis as defined by the DSM-IV. Demonstrated excellent written and verbal skills by conducting initial paperwork, psycho-social assessment, DLA-20, financial paperwork, and risk assessments, when needed. Collaborated regularly with multi-disciplinary teams to evolve knowledge and implement changes. Completed assigned training.

Graduate Assistant

• Jan 2013 - May 2014

Assisted professors in data research and analysis (conducted surveys and cataloged data into SPSS) - taught and managed entry-level college courses in criminal justice/corrections by presenting before a group. Strategically organized lesson plans to enhance student learning and provided constructive criticism. Demonstrated detail oriented skills through grading undergraduate paperwork.Taught and managed entry-level college courses:o Spring 2014: Introduction to Criminal Justice; eight-week class: 22 students face-to-face and on-lineo Fall 2013: Introduction to Criminal Justice; eight-week class: 12 students face-to-faceo Spring 2013: Introduction to Corrections: 21 college students face-to-face and ITV Show less

Clerical Worker/Data Entry

• Aug 2010 - Aug 2013

(Throughout the academic semester or summer.)Actively listened to students, faculty members, and visitors of the campus before informing patrons of current university parking policies and proceduresIssued parking permits and cataloged dataDeescalated conflict through validating customer concerns and providing solution optionsTrained new hires of the appropriate verbal/communication skills toward patrons of the campus, in addition to displaying appropriate behaviors and procedures of the office Show less

Intern

• Jan 2014 - Mar 2014

On average, the MMHC team supervises 120-140 defendants with a serious mental diagnosis, who have committed a county ordinance violation. The goal of the program is to reduce the number of defendants entering the correctional system and improve the defendant’s chances of being a part of the community. The intern duties were to open MMHC cases by summarizing police reports, read policies and procedures. Contact clients for multiple purposes: to ensure the client knows his/her next court date, to learn of the client’s status, and to answer any client questions. As a side project for MMHC I identify and catalog client re-arrest history in an Excel sheet. An important element is to collaborate with MMHC team and attend weekly staff meetings. Attended MMHC, confined, and traditional court sessions to survey defendant responses for initial assessments and gather defendant information. Explain and answer questions relating to MMHC policies, conditions, and procedures. For my own graduation project, I collected and analyzed MMHC data regarding participant retention, compliance, and sanctions. Show less

Victim Advocate Volunteer

• Jun 2013 - Aug 2013

Shadowed victim advocate and prosecutor through court proceedings, interviews (with victims and witnesses primarily of domestic/sexual/physical violence), and office procedures Listened to witness/ victim concerns and convey the concerns to the prosecutor’s office (through face-to-face interactions) Assisted in educating witness/victim on the court process and potential outcomes, in addition to providing support to the witness/victim through each process Assembled and completed assigned projects (developing research ideas to better advocate services, create quick tip safety sheets for domestic/sexual /physical violence victims) Show less

Residential Care Worker

• Sep 2012 - Jan 2013

Implemented community support services to an average caseload of 22 adults diagnosed with psychological disorders through initial assessments and regular evaluations to determine each clients’ needs in an attempt to reintegrate clients successfully into the community. Facilitated, supervised, and generated daily reports of resident activities for a maximum household of 7. Implemented community support services to an average caseload of 22 adults diagnosed with psychological disorders through initial assessments and regular evaluations to determine each clients’ needs in an attempt to reintegrate clients successfully into the community. Facilitated, supervised, and generated daily reports of resident activities for a maximum household of 7.

Community Support Specalist

• May 2012 - Sep 2012

Implemented community support services to an average caseload of 22 adults diagnosed with psychological disorders (borderline, schizophrenia, major depression) through initial assessments and regular evaluations to determine each clients’ needs in attempt to reintegrate clients successfully into the community Collectively collaborated with clients to develop individual treatment plans consisting of client objectives (i.e. manage emotions, lose ten pounds, attend a social event, learn to budget), diagnosis information, contact information, client history, and treatment team Regularly documented client treatment plan progress through a computer database, followed by participating in monthly treatment team reviews of clients with mental health care professionals (psychiatrists, other caseworkers, treatment facilitators, and administrative team) Guided, coached, and stimulated clients toward completion of treatment objectives through community activities and in-home meetings Trained replacement employee regarding job responsibilities and deadlines Show less

Intern

• Jan 2012 - May 2012

Became familiarized with the daily activities of a probation and parole office o Researched offender history (through files and database information) and organized case summary reports of supervision o Evaluated the process of a sentence assessment report (SAR) and further offender/officer meetings (initial, regular, discharge) o Observed court proceedings, a parole hearing, and offender classes (Offenders Offering Assistance, Pathways to Change) o Filed various reports (case summaries, photos, hits, monthly supervision reports, court documents, treatment reports) o Assisted in clerical workers and communicated information to agencies, clients, and coworkers (offender information, meeting cancellations) Show less

Volunteer

• Jun 2010 - Aug 2010

Observed daily activities of students and staff (youth specialist, therapist) at a alternative school for adolescents involved within the criminal justice system (i.e. sexual misconduct problems, truancy problems) Interacted with the students and encouraged the students to think independently and use problem solving techniques to complete course work (math, social studies) Contributed to community service (food banks) and rewarded activities (movies, swimming) Observed daily activities of students and staff (youth specialist, therapist) at a alternative school for adolescents involved within the criminal justice system (i.e. sexual misconduct problems, truancy problems) Interacted with the students and encouraged the students to think independently and use problem solving techniques to complete course work (math, social studies) Contributed to community service (food banks) and rewarded activities (movies, swimming)

Cashier/Hostess

• Jun 2009 - Aug 2009

Advertised and sold merchandise to guests of the amusement park Educated amusement park guests on various policies (discounts, lost and found), directions (areas of the park), and events (parade details) Monitored various retail stores around the amusement park for suspicious guest behaviors (theft) and contacted the proper authority when necessary Handled and accepted accountability for the daily till (cash drawer) Advertised and sold merchandise to guests of the amusement park Educated amusement park guests on various policies (discounts, lost and found), directions (areas of the park), and events (parade details) Monitored various retail stores around the amusement park for suspicious guest behaviors (theft) and contacted the proper authority when necessary Handled and accepted accountability for the daily till (cash drawer)