Experience

Timberline Lodge & Ski Resort

• United States
• Recreational Facilities
• 1 - 100 Employee

• Manager on Duty

  • Dec 2021 - Present

  Responsible for decisions regarding guests and employee experience at the lodge, including safety, comfort and satisfaction of their experience. Effectively provide leadership to all lodge staff, ensuring the team has the resources they need to be successful, as well as providing feedback when reviewing performance. Continually monitor the entire operation frequently throughout the day and evening, ensuring hotel’s quality standards are met as it relates to appearance, levels of maintenance, safety and cleanliness. Handle security issues effectively and communicate as needed to the team. Demonstrate effective experiential knowledge of emergency procedures and how to handle them. Effectively handle media requests made in absence of Director of Public Affairs. Provide effective training to new MOD’s, ensuring their knowledge of processes and how to effectively handle common situations faced at the lodge Provide specific written feedback to managers of specific departments, addressing issues faced during the day. Effectively act as a resource to night staff on the mountain, including day lodge, cleaning crew, Cascade Dining Room, Rams Head Bar and restaurant, and Blue Ox pizza bar. Ensure entertainment venues are available and maintained. Obtain and maintain Basic First Aid/CPR/AED training. Attend all Manager/Supervisor training scheduled by HR. Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace. Exercise leadership and stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present. Be familiar with Timberline Lodge and Ski Area information and communication network. Show less



Coast to Coast Cycling for Hunger

• Campaign Manager and Founder

  • Oct 2020 - Sep 2021

  • Founded Coast to Coast Cycling for Hunger to raise awareness of the impacts of food insecurity in our communities and to help support the sustainability of the Maryland Food bank and the Sunshine Division, food agencies on each coast. • Developed promotional and developmental marketing materials to reach out to over 20 potential sponsors, including, impact documents, informational sponsorship packets, FAQ’s and sponsorship giving tiers, and was able to garner 12 sponsors to support our campaign. • Conducted digital marketing campaign to raise awareness of CCCH, managing our social media accounts including Instagram, Facebook and TikTok, conducting over 160 posts with an engagement rate of 18%. • Managed development and sponsorship inquisitions, and continually reached out to potential sponsors in the OR, MD and MN areas. • Reached out to vendors to develop logo and promotional materials we would use for the campaign, and would give to our sponsors, including t-shirts, stickers, folders, and other promotional materials. • Managed the budget for this campaign, ensuring that we did not exceed our designated budget, and were able to reach our financial goal to help support both organizations. • Oversaw media outreach for this campaign and was able to get our story covered in over four newspapers, including the Baltimore Sun, OC Today, as well as The Jeffersonian, and received a feature story on the evening and morning news telecast for WJZ. • Road my bike over 3,600 miles in 63 days self-supported, while overseeing all campaign and travel logistics. • CCCH was able to garner 12 sponsors for our fundraising campaign and raised over $15,000 to help support the sustainability of the Sunshine Division & Maryland Food Bank. Show less



Road Scholar

• United States
• Travel Arrangements
• 300 - 400 Employee

• Regional Manager

  • Mar 2017 - Oct 2019

  • Developed, coordinated, and managed educational programs for older adults and their families throughout Alaska, Hawaii and Oregon. • Responsible for budget management and creation of all programmatic budgets, as well as making sure that all program expenses stayed within budget parameters, and that costs did not rise more than 3% annually. • Program management, including day to day operations and logistics, securing and coordinating schedules with vendors, securing transportation and accommodations, contract management, ensuring payments were made to vendors on time, briefing Group Leaders with their responsibilities and managing issues that arose during programs. • Developed and fostered strong relationships with all programmatic vendors, ensuring accuracy of contracts, and making sure invoices were paid on time. • Managing Road Scholar Program Providers to make sure that they were submitting budgets on time, offering programs specific to Road Scholar guidelines, offering consistent educational lectures, addressing program issues as they arose, as well as program development in Alaska and Hawaii. • The reviewing of all programmatic marketing materials and making sure that all information pertaining to programs we are offering in Hawaii, Alaska and Oregon are accurate and correct. • Contract maintenance, making sure that all hotel, transportation, and vendor contracts are accurate and complete. • Working with Program Providers to develop new and exciting programs that meet the needs of a Road Scholar traveler, as well as re-vamping programs to be more appealing to Road Scholar participants. • Instructed and lead educational tour groups through SE Alaska, providing educational lectures on boat, kayak and land. Ensuring that all program participants needs were met and confirming programmatic logistics with vendors. Show less



Maryland Food Bank

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Governmental Programs Director

  • Sep 2015 - Aug 2016

  • Directed and managed the daily operations of governmental food programs, including the Commodity Supplemental Food Program, Department of Social Services Emergency Food Kit Program and Supplemental Nutrition Assistance Program. • Responsible for the oversight, growth, and success of all federally funded programs throughout Baltimore City and the State of Maryland. • Involved in the development, implementation, and evaluation of all federally funded programs. • Oversaw the hiring, training, supervising, and evaluation of staff and volunteers within the programs departments. • Responsible for meeting monthly distribution goals for the USDA, as well as the growth of access to programs throughout the state of Maryland. • Conducted and advised staff with data entry, and the generation of weekly and monthly reports that were distributed to state representatives, as well as senior Maryland Food Bank Staff. • Responsible for the handling and storing of program participants confidential financial information and network partners private information. • Providing civil rights, pre-award civil rights and programmatic training to all network partners. • Developing and fostering relationships with network partners, conducting outreach events and acquiring new network partners to ensure the sustainability of all federally funded programs. • Ensure that all programmatic reports, invoices, and inventory were collected, accurate and distributed in a timely manner. • The reviewing and approval of all programmatic marketing materials. • Planned and coordinated outreach events, day-to-day operations, food kit deliveries, marketing campaigns, program outreach events/certifications, and quarterly program meetings. Show less



Y of Central Maryland

• Fitness & Youth Sports Director

  • Jun 2005 - Jan 2015

  • Directed and managed the daily operations of the health and fitness programs, as well as youth-based programs. • Responsible for the oversight and programmatic development of internal infrastructure, including the fitness center, group-exercise rooms, multipurpose room, and for maximizing the utilization of these areas to increase return on investment. • Development, implementation, and evaluation of all youth programs. • The development, management, and controlling of fitness and youth program budgets, ensuring that all departments stayed within budgetary guidelines. • Hiring, training, supervising, and evaluating staff and volunteers in assigned departments. • Responsible for meeting quarterly sales goals for personal training and youth programs, as well as the growth in sales of programs offered. • Providing leadership and communicating with staff to provide a high level of membership engagement and customer service to meet the needs of the community. • Planned and coordinated day-to-day operations, maintenance, and repair of facilities and equipment within my assigned departments. • Helped conduct community outreach events throughout the Baltimore region to help further the reach of the YMCA and help spread the mission of the organization. This included providing organizational brochures, giving on site fitness assessments, and conducting fun activities to spark people’s interests. Show less



AdvantEdge Fitness

• United States
• Wellness and Fitness Services

• Owner

  • Sep 2008 - Jun 2011

  • Owner of an in home personal training business that traveled to client’s houses, local tracks and gyms to conduct training sessions. • Conducted individual personal training workouts, group workouts for individuals looking to improve their health and fitness, as well as athletic teams looking to improve their performance. • Maintained strong relationships with vendors and conducted outreach events to gain exposure for AdvantEdge Fitness. • Responsible for the acquisition and maintenance of all fitness equipment. • In charge of sales and the acquisition of new clients through grass roots marketing, social media outreach and word of mouth advertising. • Ensuring bills and invoices were paid on time, keeping track of quarterly revenue and expenses to ensure accurate accounting records, as well as ensuring that the business stayed financially viable. Show less



University of Baltimore

• United States
• Higher Education
• 500 - 600 Employee

• Facility Manager

  • Nov 2008 - Jun 2010

  • Oversee the day-to-day operations of making sure all duties were being accomplished and the facility was operating smoothly. • Tour guide for the facility and meeting potential customer’s needs while ensuring all inquiries were handled quickly and professionally. • Managed employee training seminar for new and existing employees. • Developed and taught fitness classes. • Increases attendance in fitness class’s by 300%. • Assisted in the hiring of potential fitness program staff. • Assisted in the implementing of the personal training program. • Participated in the production of promotional videos for student life programs Show less