Director of Housing Operations

• Apr 2022 - Present

Notary Public

• 2012 - Present

Appointed by the State Treasurer as an impartial witness to the signing of documents, attests to the signature on the document, and also have the ability to administer oaths and affirmations. Appointed by the State Treasurer as an impartial witness to the signing of documents, attests to the signature on the document, and also have the ability to administer oaths and affirmations.

Property Manager

• Aug 2019 - Apr 2022

- Oversee the day-to-day management of low-income multilayered property while preparing all regulatory HUD and Low-Income Housing Tax Credit agency file compliance.- Lead quarterly resident meetings to communicate with residents on the latest policies and resident needs.- Spearhead all accounting efforts by conducting rental collections, reconciling vendor invoices to ensure a balanced rent and expense report. - Monitor monthly spending by analyzing the annual budget to decrease operating costs and maximize NOI. - Prepare monthly, quarterly, and annual reports for property owners by collecting, analyzing, and summarizing data trends; improving report quality and efficacy. Reports include monthly budget variance, rental collections, occupancy and unit turnover.- Create individualized performance improvement plans that provide ongoing feedback and motivation to maintenance and office staff; reducing employee turnover rates.-Interview, hire and train onsite staff to adhere to the highest levels of customer service and company core values. - Create individualized performance improvement plans that provide ongoing feedback and motivation to maintenance and office staff; reducing employee turnover rates.- Work with Senior Manager and Regional Maintenance Supervisor to identify, schedule and complete capital improvements on the property. - Ensure 100% competition of annual unit inspections as required by management, HUD and LIHTC regulations and correct any deficiencies within 14 days.- Develop bid packages for upper management review for contractor work.-Resolve resident issues by maintaining the highest levels of customer satisfaction. Show less

Property Manager

• Jun 2017 - Aug 2019

Assistant Property Manager

• Jul 2015 - May 2017

-Assisted the Property Manager in developing and deploying strategic marketing initiatives to drive leasing; achieving a minimum of 98% occupancy and 98% collections for 12 consecutive months.-Acted as primary liaison with local housing authorities using exceptional written and verbal communication skills to facilitate a transparent and effective line of communication.-Completed all residential annual recertifications, and annual inspections accurately and in accordance with HUD and LIHTC program regulations and deadlines.-Processed all maintenance work orders by scheduling and confirming project completion; boosting resident satisfaction by 20% year over year.-Provided property manager with weekly leasing and rent collections reports to maintain site occupancy and collection targets.-Managed overall tenant relations, including promoting tenant satisfaction and resident engagement events to increase resident retention. Show less

Leasing Consultant

• Jan 2013 - Jul 2015

Provide information on available units, leasing and pre-leasing apartments under the affordable housing guidelines.Provide calculations based on affordable housing guidelines, and conducting unit tours.-Oversee daily operations a 206 unit Section 236 housing apartment community.-Helped develop marketing plans to achieve consistently high occupancy.-Perform annual apartment inspections.-Verify potential resident applications, income, and credit and criminal history.-Collect and deposit monthly rent and collect delinquencies.-Maintain accounts payable and receivable.-Work with local Section 8 housing authorities.-Complete annual income recertification for residents. -Maintained resident files in compliance with LIHTC and HUD standards. Show less

Relay For Life Volunteer Team Captain

• Mar 2014 - Jan 2015

Senior Representative

• Mar 2014 - 2015

Primerica, Inc. (NYSE: PRI) is a distributor of financial services and sells products through representatives in the United States, Canada, Puerto Rico and Guam. As of 2011, it was the largest independent financial services marketing organization in North America with 90,000 representatives. On March 15, 2013 the company moved to its new international headquarters at 1 Primerica Parkway, Duluth, Georgia. Primerica conducts business principally in theUnited States, Canada and Puerto Rico. Primerica is a Main Street Company for Main Street North America. Our mission is to help families earn more income and become properly protected, debt free and financially independent. Show less

Administrative Assistant

• Nov 2011 - Dec 2012

Provided bilingual customer service to all residents and prospects. Duties included: • Answering phones • Setting up appointments for property manager and leasing consultant • Process work orders • Develop marketing materials • Process rental payments. Provided bilingual customer service to all residents and prospects. Duties included: • Answering phones • Setting up appointments for property manager and leasing consultant • Process work orders • Develop marketing materials • Process rental payments.

Computer Repair Technician

• Jan 2008 - Jun 2011