Director

• Aug 2022 - Present

Working in an organization that focuses on delivering best in class market research solutions with experts with 20+ years experience across industries. We will ensure that the clients have the best solutions for their projects, with high quality and value adding insights delivered by the people that really understands your needs. Working in an organization that focuses on delivering best in class market research solutions with experts with 20+ years experience across industries. We will ensure that the clients have the best solutions for their projects, with high quality and value adding insights delivered by the people that really understands your needs.

international client insights director

• Jan 2020 - Dec 2020

Leader in Insights markets, joint venture between Kantar and GFK to offer global solutions to multinational clients. 400 MEUR turnover (revenue center), # 200 people. Job Mission: Reporting to General Manager, in charge for managing the relationship with Global and international clients, as well as developing new clients. Restore profitable growth with French multinational clients - create strategic plan and align Board on growth levers: Innovation, new solutions, become partners with main clients. Operational priorities: breakthrough valorized innovation, increased delivery, improved sales execution and step-change in relationship between countries and client Show less

Business Development Director - North Africa

• Jan 2018 - Dec 2019

Job Mission: Reporting to Africa & Middle East Managing Director, with #200 reports, accountable for P&L, Budget, Commercial and Operations in both countries and launching the company in Morocco. Key outcomes• Successfully launched the household panel in Morocco.• Developed new control systems to assure excellent data quality from the 1st months of collection.• Hired and trained the client service team, developed cost controls that generated 30% savings for the business and ensured budget allocation on the more relevant areas for the business.• Get the most of the main FMCG players in the country joining the panel from the start and developed new business activity with overachievements on the budget every year including 2019. Show less

Commercial Head Egypt and Kenya

• Jan 2015 - Dec 2017

Job Mission: Reporting to Africa & Middle East Managing Director, with #100 reports, accountable for P&L, Budget, Commercial and Operations in both countries and launching the company in Egypt. Develop the recently launched business in Kenya and launch a new branch in Egypt.Key outcomes• Successfully launched the household panel in Egypt on time and with exceptionally good data quality. Revenue and OP above target in 2015 and 2016 and already above target for 2017.• Created a commercial development relationship with our local partners (TNS) in order to explore their commercial network and influence the operations team dedicated to our panel in both countries.• Implemented sales management process and managed to meet most manufacturers and retailers generating a strong interest in the Egyptian market.• Increased the revenue in Kenya by 300% without cost increase. Added global clients to the portfolio.• Successfully tested, piloted and implemented a new data collection software for Kenya and for Egypt. Show less

Business Development Manager Africa and Middle East

• Jan 2014 - Dec 2014

Job Mission: train, develop, support and sell Kantar Worldpanel’s offer in the region reporting directly to the Africa and Middle East managing director.Key outcomes• Trained client services teams in Nigeria, Kenya and Saudi Arabia on delivering actionable insights, Developing client relationships and presentation preparation.• Trained and supported the development of sales and management tools to countries senior managers.• Replaced the general Manager for KSA during her medical leave.• Implemented sales management process in Nigeria and Kenya.• Developed and trained the client service team in Kenya from scratch and managed to improve our client satisfaction score from 3.1 to 4.3 out of five with our biggest client in the region.• Implemented sample increase project in Kenya keeping set up costs below budgeted costs. Show less

Country Manager - Chile

• Jan 2012 - Dec 2013

Job Mission: Recover and develop the business after 5 years of losses in sales, profit and people. Managing #50 people and reporting directly to the LATAM CEO.Key outcomes• Restructured P&L reports and found efficiencies of over 10% on overhead costs. • Implemented sales management process to control commercial activity and maximize new business revenue growth. Local sales increased by 280% during the first year and by another 30% during 2013.• Account planning for major clients to generate revenue growth, loyalty and client satisfaction. Client satisfaction score became highest in the region and second in the world amongst Kantar Worldpanel.• Developed learning and development framework with internal, external and international training programs for both client service and operations.• Started WP Way Chile, a process to improve the quality of our presentations while reducing their workload. Reduced the client service team from 17 to 12 employees while growing revenue and increasing client and employee satisfaction (highest increase in Kantar Worldpanel).• Successful negotiation with Labor Union avoiding further negotiations and strike.• Successful launch of WPO, our online delivery tool. Show less

General Manager - South Korea

• Jul 2010 - Dec 2011

Job Mission: Responsible for P&L, Budget, Commercial and Operations. Reporting to the Southeast and Korea Managing Director and leading a team of over 50 employees. Reshape and induct the business on the global Kantar framework.Key outcomes• Redefined the commercial offer, aligned with the Regional commercial policy.• Implemented sales management process in order to control commercial activity.• Account planning for all major clients to generate revenue growth, loyalty and client satisfaction.• Developed learning and development framework.• Revenue increased 15% in 2010 (25% like for like). 10% in 2011.• Successful launch of Expert Services in Korea• WPO, our online delivery tool, ready to launch. Show less

Client Service Director

• Jan 2010 - Jul 2010

Client Director

• 2007 - 2009

Reporting to the general manager. Responsible for all the client service team (#15).

New Business & Client Manager

• Jan 2005 - Dec 2007

Client Service Manager

• 1998 - 2004

Managing Partner

• 1996 - 1998