Experience

Motiv

• United States
• Events Services
• 1 - 100 Employee

• Registration & Customer Data Manager

  • Apr 2023 - Present



Freelance

• Freelance Event Contractor

  • Nov 2017 - Present

  Freelance event contractor for endurance events. Have experience working various fields: registrations, information, solutions, merchandise, t-shirts, etc. Traveled to work events. Freelance event contractor for endurance events. Have experience working various fields: registrations, information, solutions, merchandise, t-shirts, etc. Traveled to work events.



HomeTeam Inspection Service

• United States
• Real Estate
• 100 - 200 Employee

• Operations Support

  • Feb 2022 - Apr 2023



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Data Entry Clerk

  • Apr 2021 - Jan 2022



Amazon

• United States
• Software Development
• 700 & Above Employee

• Seasonal Associate

  • Nov 2020 - Apr 2021



Los Angeles Marathon

• United States
• Spectator Sports

• Senior Coordinator Registration & Marketing

  • Jul 2019 - Oct 2020

  - Serve as the contact for our registration provider Active, and incorporate the best ways to use the platform provided to best drive registrations. - Manage all registration items for all events on and off-site, including hiring customer service staff, and prepping volunteers.- Increased new revenue streams for Hospitality by 100%, and recruited companies to participate in the corporate challenge with over 20 teams. - Created new ideas that drive registrations and increase participant experience at the Los Angeles Marathon, Rose Bowl Half Marathon, and Santa Monica Classic to record breaking registrations for the events.- Manage the loyalty program for the Los Angeles Marathon and increased the participant return rate. - Assisted the marketing department in growing the race to a new participant record across all events in 2020. Los Angeles Marathon 27,000. Rosebowl Half Marathon & 5K 10,000, Santa Monica Classic 6,600 participants .- Developed a corporate wellness program for the Los Angeles Marathon and other events which created a new revenue stream of over $50,000.- Assist in the execution of operational projects related to various departments (Charity, Finance, Sales).- Serve as the front line liaison for all customer service needs across all The McCourt Foundation events and built a relationship with the hispanic community in Los Angeles who continue to support the events.- Exceed all budgeted registration goals for 2019-2020 season by 10%.- Create and review data reports to develop strategic plans to grow our event participation. Show less

• Event Operations & Registration

  • Jul 2017 - Jul 2019

  - Managed and hired all customer service for Conqur Endurance Group properties/events. Serve as the front line to answer incoming telephone calls, emails, and online chats to the organization. - Managing a Corporate Challenge in its 2nd year and increasing the field by 200% in participants than the inaugural year. - Manage credentialing program and saved 50% of the budget for credentials from the previous year for the Skechers Performance Los Angeles Marathon, including the planning, organizing and distribution of approximately 3000 credentials to staff, volunteers and race officials.- Assisted in the execution of the 2018 Official Charity Program and Community Relations efforts through reporting, customer support and administrative assistance.- Created and process registration reports for the financial department using excel. - Occasionally assisted in the implementation of the 2018-19 Marketing Plan via promotions, social media, direct marketing and activations.- Manage all on and off site event registration needs for Conqur Endurance Group incl. participants’ queries regarding their registration status and resolve any participant’s issues- Process all customer change requests (address, email, age, shuttles, etc.) and follow up with participants via email/phone to confirm changes- Manage data and conduct market research and analysis to develop post event reports as well as other market intelligence to support new initiatives- Creating invoices for the financial department Show less

• Event Operations Intern

  • Jul 2017 - Apr 2018

  • Manage and hired all customer service for Conqur Endurance Group events. Serve as the front line to answer incoming telephone calls, emails and online chats to the organization. • Negotiated with vendors to find the best price • Managed to save over 50% financially of budget allocated to me. • Managed office equipment, services, and supplies.• Managed credentialing program for the Skechers Performance Los Angeles Marathon, including the planning, organizing and distribution of approximately 3000 credentials to staff, volunteers and race officials. • Process database change requests (address, email, age, shuttles, etc.) and assist with data entry for offline registration entries. Follow up with participants via email/phone to confirm processing and/or changes.• Assisted with the LA Road Runners training program, including registration, reporting, participant communication, and program operations.• Assisted in the execution of the 2018 Official Charity Program and Community Relations efforts through reporting, customer support and administrative assistance.• Assisted the accounting team with special projects, reporting & filing.• Occasionally assisted in the implementation of the 2017-18 Marketing Plan via promotions, social media, direct marketing and activations.• Assisted in creating a loyalty program to retain runners for future years.• Maintained and updated website content across all our events. Show less



Los Angeles Football Club (LAFC)

• United States
• Spectator Sports
• 200 - 300 Employee

• Operations Crew

  • Apr 2018 - Aug 2018

  - Operations team that launched opening day with event set up and tear down. - Assisted any customer service needs on match day or event day. - Built operations plan with team to best effectively perform on event day. - Creatively suggested ways to increase efficiency from our team and provide support to our staff. - Operations team that launched opening day with event set up and tear down. - Assisted any customer service needs on match day or event day. - Built operations plan with team to best effectively perform on event day. - Creatively suggested ways to increase efficiency from our team and provide support to our staff.



The Master's University

• United States
• Higher Education
• 200 - 300 Employee

• Vice President (Associate Student Body)

  • Aug 2016 - May 2017

  - Lead and organized meetings for the Associate Student body. - Trained a group of 23 first year students to become student leaders for the upcoming school year. - Plan, Organize, Executed all campus-wide events for 400+. - Created ways to increase school participation across all events with promotions and event types. - Problem solved any issues on event day and delegate leadership to different staff members. - Lead and organized meetings for the Associate Student body. - Trained a group of 23 first year students to become student leaders for the upcoming school year. - Plan, Organize, Executed all campus-wide events for 400+. - Created ways to increase school participation across all events with promotions and event types. - Problem solved any issues on event day and delegate leadership to different staff members.



Santa Clarita Soccer Center

• Santa Clarita, CA

• Host/ Scorekeeper

  • Apr 2014 - Aug 2016

  - Cold Calls to parents to register kids for Lil Kicker's - Performed office duties which included filing, register, cleaning, and assisting customer needs. - Scorekeeper, managed time and assisted any on-field incidents. - Assisted in nightly games to provide front desk assistance. Occasionally schedule refs when a situation would arise. - Problem solved teams payments to ensure team is registered properly to participate. - Cold Calls to parents to register kids for Lil Kicker's - Performed office duties which included filing, register, cleaning, and assisting customer needs. - Scorekeeper, managed time and assisted any on-field incidents. - Assisted in nightly games to provide front desk assistance. Occasionally schedule refs when a situation would arise. - Problem solved teams payments to ensure team is registered properly to participate.