Experience

Rolls-Royce Solutions Africa (Pty) Ltd

• South Africa
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Head of Service and Marine

  • Nov 2022 - Present

• Service Manager

  • May 2022 - Nov 2022

  - Responsible for leading the Service Department for installations to efficiently and effectively resolve corrective and preventative maintenance tasks in field and complete installations and commissioning works in the field.



Konecranes and Demag Pty Ltd

• Branch Manager - North

  • Jun 2020 - May 2022

  - Lead the established safety rules and procedures for a cluster of service operating sites, including those established by the customer. - Manage and supervise all aspects of the service operating sites to meet the sales, productivity and profitability objectives. Full P & L responsibility for the cluster/group of service operating sites (locations). Ensure operations are providing quality services to customers and adhering to Company guidelines. Establish and review the pricing policies and profitability levels for all service activities in conjunction with the Head of Industrial Service - Support Sales Manager to ensure consistent performance in new agreement sales activities while developing new business and accounts. Generate sufficient sales to meet the annual plan sales requirements by sales category. Ensure proper procedures are followed and documentation is completed. - Direct and manage the agreement renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. - Develop existing service resources through personal interactions, formal and informal training, and utilizing other resources and opportunities within the organization. Ensure employees in area of responsibility receives appropriate levels of training. Coordinate training requirements and schedule with Head of Industrial Service and within annual plan guidelines - Ensure staffing levels across branches are appropriate for volume of business. Conduct employment interviews and hire employees with the support of HR, as appropriate and in accordance with established guidelines - Review and address various employment issues involving employees in area of responsibility. - Review unresolved billing, credit, and warranty issues and customer complaints. - Participate on various management team structures, strategic business development meetings and projects, as required and keeping other members abreast of activities, actions, issues and market Show less



Cummins Africa Middle East

• South Africa
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service and Support Development Manager

  • Jul 2018 - Jun 2020

  - Responsible for working cross-functionally to support & develop the distribution channel, ensuring they have the required service capability to support customers in their territories and to deliver strong service business performance. - Leads the development of Service elements of the distributor annual operating plan (DAOP); - Reviews progress with distributors using quality performance scorecards and other tools. - Identifies gaps and assists in developing distributor service capability. - Reinforces the Channel Readiness Leaders work relative to the new product introduction at a distributor level to ensure ability of the distributor and their dealers to support new products. - Facilitates training for information systems for new distributors. - Reinforces safety improvements for all distributors by ensuring each Service Leader is working with their Health Safety and Environmental contact. Show less



Cummins South Africa

• Aftermarket Leader

  • Jul 2017 - Jul 2018

  - Managed all Service Operations including Workshop, Field Service, Mining and Parts Sales.- Developed employees and supervisors and provided opportunities that enhance employee career growth.- Lead continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.- Reviewed key performance indicators for service operations and addresses issues and opportunities.- Ensured the volume of work produced meets company standards and ensures customer satisfaction.- Identified trends and initiated changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.- Established positive and professional working relationships with key customers. Show less

• Service Lead

  • Aug 2016 - Jul 2017

• Service Manager

  • Feb 2010 - Aug 2016

  1. Leadership and development of technicians and support staff allocated to the Gauteng and Limpopo operation.2. Manage and control all scheduled and unscheduled maintenance and co operative maintenance on CpH engines.3. Manage and control the quality and standard of all work to Cummins Inc. standards.4. Manage and control the Expenses, Sales, Margins and PBIT for all on site contracts and works (Full P&L responsibility).5. Manage and control all safety related issues on all sites, including legal appointments where required.6. Manage and control on site consignment stock and movement of replacement and critical stock to and between sites.7. Manage and control the execution and submission of warranty related jobs and paperwork.8. Manage the relationship between the sites and the centralized administration functions of Mining CoE.9. Interact with customers on site to General Manager level, both with key customers and OEM’s.10. Maintain excellent relationship with CSA Mining CoE’s largest customers. Show less



Cummins

• Automotive

• Field Service Technician

  • Aug 2005 - Jan 2010

  Repairs and maintenance on all Cummins engines Repairs and maintenance on all Cummins engines


Cummins SA
• Ireland
• Freight and Package Transportation
• Apprentice

  • Aug 2002 - Aug 2005