Experience

Naiknavare Developers Pvt. Ltd.

• India
• Real Estate
• 100 - 200 Employee

• DGM - Property Service Division & CRM

  • Nov 2018 - Present

  As Head of Property Service Division and Customer Relationship Management teams, I ensure - > Partner Management: • Set the right SLA with Partners and establish right expectations from them and their teams • Established an effective governance system to monitor partner performance across projects. • Drove digital mode of customer interaction management by partners > Post Possession Customer Experience: • Unification of customer service channels into a single-window system to optimize response times and 1:1 communication with residents and tenants. • Strategized Customer Engagement and drove Quality Improvement • Operations & maintenance of all electrical installations including DG sets, electricity distribution systems, panels, escalators & elevators and fire fighting equipment. >Critical Process: • Snagging and acceptance/transition of flats and common amenities, • Management of collection and expenses of Common Area Maintenance charges (CAM Charges), • Society formation, & Handover of entire responsibility including facilitating DOD to the residents’ society • Safety & security services including central security patrolling and 24x7 central security control room and deployment of trained security professionals > Quality: • Lead team member to drive flawless quality audit execution. • Presented audit findings and follow up actions to senior leadership • Civil work and general maintenance of the buildings. • Creation of interlock processes to achieve timely and quality resolution from projects team for post possession issues > External Support: • Facilitating on-ground support to regions to mitigate the issues in the event of crisis, • Horticulture support for periodic maintenance renewal/replanting. Show less



DSK Developers Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Manager Corporate Marketing

  • Apr 2015 - Apr 2018

  - Marketing and sales of residential and commercial units. - Digital Sales: Effective consolidation of leads through all digital marketing campaigns to enhance Conversion Rate from 1% to 2%, while improving the Cost of Acquisition from 2% to 1%. - Single point of contact for DSK’s international representatives that included international channel partners and project coordinators. - Preparation of MIS reports on a monthly basis on different factors. - Coordinating & interacting with customers, channel partners and internal stakeholders on a regular basis, providing presentations to customers about projects. - Planning and coordination with presales and postsales teams to ensure customer walk-ins and achieve monthly targets. - Organizing and participation in property fares for promotional activities across country and overseas. - Solely accelerating new avenues of business development through schemes for corporate intranet, barter deals and cross-promotional branding. - Also served as Executive Assistant to the President of the firm. Show less



Marketing and Sales Freelancer

• United Kingdom
• Business Consulting and Services

• Marketing & Sales Consultant

  • Aug 2010 - Mar 2015

  Freelance Consultant to: - Farm Organics Private Limited, Mumbai - SPM Realty, Pune - Ahmednagar Goat Federation, Pune Freelance Consultant to: - Farm Organics Private Limited, Mumbai - SPM Realty, Pune - Ahmednagar Goat Federation, Pune



Prakash Constructions

• India
• Construction

• Project Coordinator

  • Apr 2006 - Dec 2009

  - Coordination of all the agencies involved. - Marketing and sales of residential and commercial units. - Brand Management and Advertising. - Verification and certification of bills for payment at site. - Maintaining Customer relations through teamwork. - Execution of Agreements and Registrations with follow-ups for payments. - Coordination of all the agencies involved. - Marketing and sales of residential and commercial units. - Brand Management and Advertising. - Verification and certification of bills for payment at site. - Maintaining Customer relations through teamwork. - Execution of Agreements and Registrations with follow-ups for payments.



Farm Organics Pvt. Ltd.

• Sri Lanka
• Travel Arrangements

• Conceptual Promoter

  • Jan 2002 - Nov 2005

  - To establish a brand image in the urban sector. - Marketing and selling to corporate sector, hospitality industry, real-estate developers and landscape industry in regions of Mumbai, Pune and Goa. - Responsible for recruitment and training sales personnel. - Setting and achieving sales targets with techno-commercial approach. - To establish a brand image in the urban sector. - Marketing and selling to corporate sector, hospitality industry, real-estate developers and landscape industry in regions of Mumbai, Pune and Goa. - Responsible for recruitment and training sales personnel. - Setting and achieving sales targets with techno-commercial approach.



Snowcem Paints

• India
• Chemical Manufacturing
• 1 - 100 Employee

• Technical Sales Executive

  • Dec 1996 - Jan 2002

  - Coordination of technical sales and customer relations for branches nationwide from headquarter in Mumbai. - Job involved persuasive, persistent interaction with prospective clients in coordination with local and international architects & consultants. - Creative aspect included forming various color schemes for better aesthetic value including technical aspects for durability. - Coordination of technical sales and customer relations for branches nationwide from headquarter in Mumbai. - Job involved persuasive, persistent interaction with prospective clients in coordination with local and international architects & consultants. - Creative aspect included forming various color schemes for better aesthetic value including technical aspects for durability.



Ekta World

• India
• Real Estate
• 1 - 100 Employee

• Site Engineer and Sales Executive

  • Jan 1993 - 1996

  - Project in charge of premium residential schemes. - Job involved work at site in coordination with all departments, agencies and handling customers with specific expectations. - Project in charge of premium residential schemes. - Job involved work at site in coordination with all departments, agencies and handling customers with specific expectations.