Adriana Oliveira

People Operations Trainee at DESFO Holding
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Contact Information
us****@****om
(386) 825-5501
Location
Porto, Porto, Portugal, PT
Languages
  • Portuguese Native or bilingual proficiency
  • Spanish Elementary proficiency
  • English Professional working proficiency
Skills

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Bio

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Francisca Batalha

Adriana is focused, an excelent communicator and always gathering new ideas and taking action to solve any problem that comes up. In addition, she’s a perfectionist and the best at managing time and meeting deadlines. She’s a person with great team spirit and never fails to help others. Wish I could always have her on my team!

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Credentials

  • Fundamentals of Digital Marketing
    Google
    Oct, 2020
    - Nov, 2024
  • FCE
    Cambridge Assessment English
    Dec, 2018
    - Nov, 2024
  • Body Language Short Course
    EXUP - Experience Upgrade Program
    Nov, 2018
    - Nov, 2024
  • Carta de Condução B e B1
    ACP - Automóvel Club de Portugal
    Feb, 2018
    - Nov, 2024

Experience

  • DESFO Holding
    • Portugal
    • Wholesale Import and Export
    • 1 - 100 Employee
    • People Operations Trainee
      • Sep 2022 - Present

  • NOS SGPS
    • Portugal
    • Telecommunications
    • 700 & Above Employee
    • Internship | Customer Service Development
      • Sep 2021 - Jan 2022

      - Market and competitive intelligence research to identify customer service macro trends and best practices within the telecom sector; - Analysis of customer service internal KPI's in order to identify improvement opportunities, as well as to evaluate dependencies across multiple variables and their impact; - Preparation of top management reports to align priorities and support decision making. - Market and competitive intelligence research to identify customer service macro trends and best practices within the telecom sector; - Analysis of customer service internal KPI's in order to identify improvement opportunities, as well as to evaluate dependencies across multiple variables and their impact; - Preparation of top management reports to align priorities and support decision making.

  • Loyal Ecosystem
    • Netherlands
    • Business Consulting and Services
    • 1 - 100 Employee
    • Summer Internship | Management Consulting
      • Jul 2021 - Sep 2021

      - Financial analysis and operations; - Procurement and suppliers management; - Design and implementation of an onboarding plan with teambuilding activities to welcome new employees to the company. - Financial analysis and operations; - Procurement and suppliers management; - Design and implementation of an onboarding plan with teambuilding activities to welcome new employees to the company.

  • EXUP - Experience Upgrade Program
    • Portugal
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Member of the Projects Department
      • Oct 2018 - Feb 2020

      As a member of the Projects Department, I performed the following functions: - Logistics and planning of the activities developed by EXUP; - Reception of students at events. This experience helped me to consolidate my skills in communication, teamwork, leadership and problem solving skills. As a member of the Projects Department, I performed the following functions: - Logistics and planning of the activities developed by EXUP; - Reception of students at events. This experience helped me to consolidate my skills in communication, teamwork, leadership and problem solving skills.

  • Casa da Gaia - Centro de Cultura, Desporto e Recreio de Argoncilhe
    • Classical Ballet
      • 2003 - 2014

      Ballet allowed me to develop my capacity to focus and concentrate. Additionally, the rigorous training and need to be “perfect” fostered my passion for continuous improvement. Ballet allowed me to develop my capacity to focus and concentrate. Additionally, the rigorous training and need to be “perfect” fostered my passion for continuous improvement.

Education

  • FEP - Faculdade de Economia da Universidade do Porto
    Master's degree, Services Management
    2020 - 2022
  • FEP - Faculdade de Economia da Universidade do Porto
    Bachelor's degree, Management
    2017 - 2020

Community

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