Experience

Scotia GBS Dominican Republic

• Dominican Republic
• Financial Services
• 700 & Above Employee

• Anti-Money Laundering Analyst

  • Jul 2021 - Present

  Investigate and assess customer alerted activity generated from the automated transaction monitoring system and from unusual transaction reports to identify potential money-laundering or terrorist financing.

• Collections Advisor

  • Apr 2020 - Jul 2021

  Collections Representative



Ministerio de Industria y Comercio

• Dominican Republic
• Government Administration
• 700 & Above Employee

• Student Intern

  • Sep 2019 - Feb 2020

  Gather and analyze data from documents of studies done by MICM and other institutions in order to publish statistical information about these matters on a weekly basis. Gather and analyze data from documents of studies done by MICM and other institutions in order to publish statistical information about these matters on a weekly basis.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • Aug 2018 - Aug 2019

  Help customers understand their accounts by reviewing them, explain incurred fees and assist with any issues, problems or questions related to specific products and services including online banking app. Research documents in our data base to provide customers and authorized third parties with key information about contracts, collaterals, insurance, claims and many other loan related documents. Help customers understand their accounts by reviewing them, explain incurred fees and assist with any issues, problems or questions related to specific products and services including online banking app. Research documents in our data base to provide customers and authorized third parties with key information about contracts, collaterals, insurance, claims and many other loan related documents.



KM2 Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Debt Collector

  • Sep 2017 - Jul 2018

  Collect payments from delinquent accounts of the clients in a fast and efficient way, comply with US established regulations and laws and maintain an optimal relationship with the client. Study and evaluate customers’ files, get in touch with them, try to find out the causes of the delinquency and advise on how to return the debt. Collect payments from delinquent accounts of the clients in a fast and efficient way, comply with US established regulations and laws and maintain an optimal relationship with the client. Study and evaluate customers’ files, get in touch with them, try to find out the causes of the delinquency and advise on how to return the debt.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative / Team Supervisor

  • Sep 2014 - Sep 2017

  Responsible for a team of 16 to 20 people (customer service representatives), including, but not limited to, tasks such as training, weekly personalized coaching with each agent, payroll, encourage employees to achieve objectives as a group in a competitive environment, contribute ideas in staff meetings to improve the efficiency of processes, present daily attendance and rotation report, weekly presentation to superiors explaining current team performance while sharing best practices, among other activities.