Account Executive

• Oct 2021 - Present

Assistant General Manager

• Dec 2020 - Present

-Manage operations for smooth functioning operation while maintaining a high standard of guest satisfaction -Ensure company standards for food quality and guest service are exceeded by each team member -Maintain expenses below budget through accurate planning and waste reduction -Reduced variable budget costs by 8% through proper costing and negotiating vendor pricing -Coordinate special on-site events with local beer and wine vendors to gain greater exposure for the brand -Initiate a positive approach to receiving honest guest feedback, satisfaction and address problems and concerns immediately -Hands-on operator during peak hours of business -Assisting with interviewing, hiring, training and developing qualified employees -Continuously ensuring clear and open communication between the front and back of house, resulting in consistent nights of flawless service -Create employee schedule to ensure labor hours fall within projected weekly budget and accommodating employee requests -Actively monitor the facility and working with service vendors to ensure all equipment are properly maintained and functioning -Maximizing profits by developing lasting relationships with guests Show less

Assistant General Manager

• May 2019 - Jan 2020

-Resolve customer complaints efficiently and accurately to maintain proper brand image -Motivate staff prior to each shift of the day, as well as during service to keep momentum with volume of business. -Continuously training current staff in addition to training new staff members -Implement lead trainers of each area to aide in a smooth training program for new members -Deliver superior service and maximize customer satisfaction on a daily basis -Maintain a safe and sanitary facility with implementation of cleaning responsibilities for each staff member during and end of shift -Ensure complete and timely execution of corporate and local marketing programs -Recruit, interview and hire new team members -Provide direction to employees regarding operational and procedural issues in a timely manner not affecting guests -Estimate food needs, place orders with distributors and schedule delivery of items -Move though out the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met Show less

F&B Manager

• Jan 2018 - Jun 2019

• Ensuring that each customer receives exceptional service by providing a friendly and warm environment • Implemented revenue generating initiative through marketing strategies and additions of new products/stations • Manage inventory of all café supplies/products and reordered as needed based on a budget • Manage all FOH staff and maintain appropriate staffing schedule, ensuring adequate coverage while being mindful of labor costs • Maintain a neat and organized café area on a consistent basis • Creating a tight knit staff team through daily pre-shift meetings and group outings • Managed profit & loss (declining) statement • Assisting weekly in-house events in addition to a café and coffee bar • Resolving customer complaints immediately • Hiring, training and developing staff through strict policy rules • Create open door policy for staff & management communication in order to keep everyone on one page Show less

General Manager

• Apr 2016 - Oct 2017

• Assisted in planning and project management of building the new restaurant • Initiated negotiations regarding purveyor contracts and kept records of the contracts • Responsible for all day to day operations of restaurant; Managing front of house/back of house operations • Setup the Revel POS to streamline a simple ordering system and management of food inventory • Efficiently resolve problems or concerns to the satisfaction of all involved parties including staff and customers • Built a productive team and delegated tasks effectively • Accountable for financial growth and promotion of the business • Trained service staff to enhance customer service and increase profits by suggestive upselling of products • Work closely with Chef/Pitmaster and management to establish monthly goals • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality • Maintain an open communication and a close working relationship with the owners of the restaurant Show less

General Manager

• Nov 2014 - Apr 2016

• Continually enforced service and food standards throughout the employee chain of the store • Hired, developed, trained and disciplined staff through a dynamic process with great success rate • Coordinated and managed entire operation of restaurant by scheduling effective employee shifts • Provided the best customer support by resolving complaints about service or food quality • Created successful relationships with food and material vendors to ensure timely deliveries and great service • Improved profits by controlling food and beverage costs, as well as labor cost on a daily basis • Maintained high standard quality of hygiene, health and safety • Managed entire food and paper supply inventory effectively with conservative par levels • Maintained an organized and clean appearance of the store front and every station included • Attracted new customers by creating weekly promotional events and weekly food specials • Designed new fall/winter menu that caught the attention of existing customers and attracted new customers Show less

Assistant Manager

• Jul 2014 - Nov 2014

• Introduced new service standards for all front of house employees • Facilitated optimal customer service with an outgoing and personable attitude to each and every guest • Maintained a neat and clean appearance of the store from front of house to back of house areas • Floated between all work stations when necessary depending on daily situations • Implemented weekly promotions and samples for new and existing customers to gain foot traffic • Communicated with members of the catering department to make sure enough product and supplies amounts were fulfilled • Performed quality control of food and beverage before being presented to customers • Created a new music program to enhance the atmosphere, which improved the experience of customers Show less

Service Manager/Assistant Manager

• Jun 2013 - May 2014

• Led a team of 20+ employees by delegating tasks, responding to staff inquiries and provided overall direction • Ensured extraordinary service by creating warm, meaningful, and personalized connections to each guest of the store • Managed inventory effectively and controlled materials/staff costs within the budget • Developed and motivated many new hires accordingly to the company training policy • Communicated with vendors and suppliers to make sure enough product was ordered for each week • Maintained store’s financial contribution and submitting weekly financial reports to the District Manager • Provided an “open door” policy where the employees were free and comfortable to express their concerns or feelings • Organized a new deep cleaning policy to be completed every day by employees to keep a clean brand image of the store • Maximized store profitability by directly communicating with potential customers around hotels and residential areas Show less

Promotions Assistant

• Jun 2011 - Sep 2011

Facilitated in the growth of the business by managing client relationships Communicated with potential clients about the benefits of partnering with the company Promoted the business through the means of personal interaction Assisted group members in administrative tasks in order to keep office operations running efficiently Facilitated in the growth of the business by managing client relationships Communicated with potential clients about the benefits of partnering with the company Promoted the business through the means of personal interaction Assisted group members in administrative tasks in order to keep office operations running efficiently

Franchising & Marketing/Branding Intern

• Jun 2011 - Aug 2011

Utilized social media tools, such as Facebook and Twitter to promote company marketing campaigns Maintained and updated franchise portal using WordPress Updated company's international websites using administrative dashboard Designed and distributed weekly franchise newsletters using Constant Contact Communicated with members of other departments to achieve organizational goals Organized an annual international conference hosted in London, England for franchisees Utilized social media tools, such as Facebook and Twitter to promote company marketing campaigns Maintained and updated franchise portal using WordPress Updated company's international websites using administrative dashboard Designed and distributed weekly franchise newsletters using Constant Contact Communicated with members of other departments to achieve organizational goals Organized an annual international conference hosted in London, England for franchisees

Customer Support Representative

• Jun 2010 - Aug 2010

Maintained client relations to ensure consistent and satisfied customers Reconciled client accounts totaling $10,000 per month Ensured smooth business operations, such as managing the appointment schedule Managed the supply chain of essential inventory for business processes, such as cleaning agents and tools Maintained client relations to ensure consistent and satisfied customers Reconciled client accounts totaling $10,000 per month Ensured smooth business operations, such as managing the appointment schedule Managed the supply chain of essential inventory for business processes, such as cleaning agents and tools