Project Manager

• Feb 2022 - Present

Masters Student

• Sep 2020 - Present

Chevening is the UK government’s international awards programme aimed at developing global leaders. Funded by the Foreign, Commonwealth and Development Office (FCDO) and partner organisations, Chevening offers a unique opportunity for future leaders, influencers, and decision-makers from all over the world to develop professionally and academically, network extensively, experience UK culture, and build lasting positive relationships with the UK. Chevening is the UK government’s international awards programme aimed at developing global leaders. Funded by the Foreign, Commonwealth and Development Office (FCDO) and partner organisations, Chevening offers a unique opportunity for future leaders, influencers, and decision-makers from all over the world to develop professionally and academically, network extensively, experience UK culture, and build lasting positive relationships with the UK.

Workforce Data Analyst and Lead Forecasting planner

• Mar 2018 - Aug 2020

Responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. Key functional responsibility includes the ability to demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of optimal schedules and real-time (intra-day) management to support multi-department contact center operations.

Funding contractor representative at American Credit Acceptance

• Feb 2015 - Mar 2018

1. Increase productivity by developing automated reporting/forecasting tools.2. Analyzes and reviews data tools, business processes, and operational standards to execute service delivery.3. Assists with the handling of manager queue and escalated issues on pending contracts.

Freelance Software Developer

• Feb 2014 - Jan 2015

As a freelancer, some of my responsibilities were to write efficient code using state-of-the-art software development practices, Create websites using the standard HTML/CSS practices, Manage databases and database servers. In addition, Add interactivity to a website using AJAX and other asynchronous technologies, and create and maintain software documentation. As a freelancer, some of my responsibilities were to write efficient code using state-of-the-art software development practices, Create websites using the standard HTML/CSS practices, Manage databases and database servers. In addition, Add interactivity to a website using AJAX and other asynchronous technologies, and create and maintain software documentation.

HIGH SCHOOL INFORMATION TECHNOLOGY TUTOR

• Jan 2013 - Jan 2014

1. Plan Lessons According to Curriculum. 2. Hardware and Software Updates. 1. Plan Lessons According to Curriculum. 2. Hardware and Software Updates.

Program Developer and Support

• Jan 2012 - Nov 2012

1. System and software development in VB.NET 2. Technical and LAN Network assistant support across multiple departments. 3. Installing, configuring, and troubleshooting client computer networks. 1. System and software development in VB.NET 2. Technical and LAN Network assistant support across multiple departments. 3. Installing, configuring, and troubleshooting client computer networks.