IT Project Manager

• Jan 2021 - Present

Solutions Consultant

• Nov 2018 - Jan 2021

Covering multiple roles in an online bookings startup with around 35 employees. Presales: * Aligning the company’s products and solutions with the customer’s technical requirements and business goals * Gathering and validating the technical requirements for a successful customer on-boarding * Developing customized presentations, demonstrations and technical prototypes to prove the solution’s business value to the customer * Presenting a high-level overview of the product solution architecture and integration capabilities * Acting as a Consultant to clients to ensure they achieve significant value from their technical solutions * Provide ongoing enablement and product communication to scale knowledge sharing across partners and customers Project Management: * Establishing and controlling project constraints, scope and timelines. * Delivering projects using different methodologies. * Working across multiple teams to ensure collaboration and innovation. * Conducting Post Implementation Reviews with customers to ensure improvement of future implementations. Activation Management * Configuring software to meet customer booking requirements. * Migration of changes from sand through to test and live environments * Go live support * Training admin staff and users of the system. * Ongoing engagement with customers to ensure continuous improvement of their systems Product Management: * Responsible for managing the end-to-end delivery of the EasyInvites software in an predominantly waterfall environment. * Managing relationships and communication with all stakeholders - management, customers, designers and the broader development team * Reporting and analysis of new and existing products and campaigns * Internal communication across functional teams * Testing the software and leading improvements to the efficiency and effectiveness of software delivery * Demonstrating new functionality directly to customers to ensure functional fit.

Senior Consultant

• May 2015 - Nov 2018

Responsible for delivering the HEAT/ivanti Service Management solution for the Fusion5 Sydney customer base. My main involvement has been with: * Helping scope/estimate work. * Building project plans for proposed implementation timelines. * Workshopping/Designing lifecycles and processes. * Configuring software to meet lifecycle requirements. * Migration of changes from dev through to test and live environments * Go live support * Training admin staff and users of the system. * Ongoing engagement with customers to ensure continuous improvement of their systems In addition to this I was involved in the presales and project management for new and existing customers. My main responsibilities included * Responding to tenders * Building and scoping proof of concepts for new and existing customers. * Hosting presentations/demonstrations * Ensuring customers we happy with the service we were providing through monthly vendor performance reviews. * Liaising with Project managers and involved parties during implementations to ensure targets are being met. * Post implementation reviews. As the ivanti Service Management product is fully ITIL compliant I have full working knowledge of all aspects of ITIL v3 including * Incident, Request, Problem, Change, Release and Event management. * CMDB design, implementation and maintenance. * Service Catalogue design, build and implementation.

Principal Consultant

• Apr 2011 - Feb 2015

Responsible for delivering ITSM solutions across Australia and New Zealand. I have helped many organisations achieve their IT goals, whether it be ITIL deployment, service transformation, or service improvement. During this role I have been involved in the full procurement and deployment process of software. My main involvement has been with: * Helping scope/estimate amounts of time required to build solutions. * Building project plans for proposed implementation timelines * Workshopping customer requirements * Writing scoping documents following in from the workshops * Building said design in to software. * Migration of changes from dev through to test and live environments * Setting up database maintenance plans * Go live support * Training admin staff and users of the system. In addition to this I was involved in the presales, project and account management for new and existing customers. My main responsibilities included * Responding to tenders * Building and scoping proof of concepts for new and existing customers. * Hosting presentations/demonstrations * Ensuring customers we happy with the service we were providing through monthly vendor performance reviews. * Liaising with Project managers and involved parties during implementations to ensure targets are being met. * Post implementation reviews. As the LANDESK ServiceDesk product is fully ITIL compliant I have full working knowledge of all aspects of ITIL v3 including * Incident, Request, Problem and Change management. * CMDB building, implementing and maintaining. * Service Catalogue design, build and implementation. I also had high exposure to a wide range of technologies * LANDESK Management Studio * SCCM * Crystal Reports * Crystal Enterprise * MSSQL 2000 - 2014 * Oracle 9i - 11gr2 * Xtraction * Windows Server 2000/2003/2008/2012 * IIS

Technical Consultant

• Aug 2010 - Apr 2011

During this role I was involved in the full deployment process of the FrantRange HEAT software. My main involvement was with: * Helping scope/estimate amounts of time required to build solutions. * Building project plans for proposed implementation timelines * Workshopping customer requirements * Writing scoping documents following in from the workshops * Building said design in to software. * Migration of changes from dev through to test and live environments * Setting up database maintenance plans * Go live support

Product Specialist

• Jun 2007 - Sep 2010

Product Support Analyst

• Mar 2006 - Jun 2007

Working as a product support analyst in a support team of around 24 people. The role included ensuring all customers’ issues were resolved as quickly and as effectively as possible. This involved good technical knowledge as well as good communication skills between customers and colleagues. Working as a product support analyst in a support team of around 24 people. The role included ensuring all customers’ issues were resolved as quickly and as effectively as possible. This involved good technical knowledge as well as good communication skills between customers and colleagues.

Telesales Operator

• Jan 2005 - Oct 2005

Working in a medium sized outsourcing telesales company in a team of up to 40 people. Involving communicating clearly and effectively with potential and existing customers over the phone. Work included making outbound sales calls demonstrating product knowledge of balance transfers, card protection schemes and accidental death insurance. Also dealing with irate customers and solving customers’ issues in a quick and satisfactory manner. Working in a medium sized outsourcing telesales company in a team of up to 40 people. Involving communicating clearly and effectively with potential and existing customers over the phone. Work included making outbound sales calls demonstrating product knowledge of balance transfers, card protection schemes and accidental death insurance. Also dealing with irate customers and solving customers’ issues in a quick and satisfactory manner.

Assistant Branch Manager

• Jan 2004 - Dec 2004

Working as an assistant manager in a door to door canvassing company. Offering homeowners free inspections of the exterior walls of their homes. This role required team selection, canvass area management, interviewing, training and general motivation of teams to ensure the best results. Liaising with the owners of the company on a daily basis, reporting team results and highlighting any issues. Working as an assistant manager in a door to door canvassing company. Offering homeowners free inspections of the exterior walls of their homes. This role required team selection, canvass area management, interviewing, training and general motivation of teams to ensure the best results. Liaising with the owners of the company on a daily basis, reporting team results and highlighting any issues.

Sales Assistant

• Jun 1999 - Jun 2003

Working part time as a sales assistant in a textiles shop. Interacting with customers helping to find the best suited materials. Working part time as a sales assistant in a textiles shop. Interacting with customers helping to find the best suited materials.