Minh (Mindy) Vu-Tran

Customer Service Representative at Azazie, Inc.
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Professional working proficiency
  • Vietnamese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • DELPHI New Employee Course Assessment Certification
    -
    Sep, 2015
    - Nov, 2024
  • Revinate Certification
    eCornell
    Sep, 2015
    - Nov, 2024
  • Serve Safe Certificate
    National Restaurant Association
    Mar, 2014
    - Nov, 2024

Experience

  • Azazie, Inc.
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Customer Service Representative
      • Mar 2020 - Present

      Communicate with customers via phone, email and chat Home communication, service, marketing, and conflict-resolution skills by delivering quick and exceptional service Share knowledge and excitement about the latest in formal wear, bridal wear, and fashion Build meaningful relationships with customers planning for their big day Communicate with customers via phone, email and chat Home communication, service, marketing, and conflict-resolution skills by delivering quick and exceptional service Share knowledge and excitement about the latest in formal wear, bridal wear, and fashion Build meaningful relationships with customers planning for their big day

  • Ozumo Santana Row
    • San Jose, CA
    • Server Assistant
      • Jul 2019 - May 2020

      Act as the point of contact between Front of the House and Back of the House staff Act as the point of contact between Front of the House and Back of the House staff

  • SuperBiiz.com
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2019 - Feb 2020

      Work in conjunction with other departments to resolve customer disputes. Ensure a high level of customer service is delivered to all customers Work in conjunction with other departments to resolve customer disputes. Ensure a high level of customer service is delivered to all customers

  • Din Tai Fung Restaurant Group
    • United States
    • Restaurants
    • 500 - 600 Employee
    • Cashier
      • Sep 2016 - Apr 2018

      Greet guests and understand menu to be able to inform guests. Pleasantly interact with guests to ensure great satisfaction. Perform the duties of customer service representative when required. Follow all cash handling policies and procedures from guests. Manage the register, including all credit cards and cash operations. Ensure a balance of the register at the end of shift or working period. Greet guests and understand menu to be able to inform guests. Pleasantly interact with guests to ensure great satisfaction. Perform the duties of customer service representative when required. Follow all cash handling policies and procedures from guests. Manage the register, including all credit cards and cash operations. Ensure a balance of the register at the end of shift or working period.

  • BoBo Express
    • Cashier/Barista
      • Nov 2015 - Jun 2016

      Accept payment from customers and made change as necessary. Clean and maintain the beverage area, display cases, equipment, and order transaction area. Manage preparation and presentation of the desserts to meet customers' satisfaction. Accept payment from customers and made change as necessary. Clean and maintain the beverage area, display cases, equipment, and order transaction area. Manage preparation and presentation of the desserts to meet customers' satisfaction.

  • Zero Cater
    • On-Side Coordinator
      • Sep 2015 - Dec 2015

      • Be a customer-focused individual to facilitate the day-to-day lunch operations at companies to help and ensure smooth execution. • Effectively work with little supervision and maintain professional relationship with vendors and companies. • Be a customer-focused individual to facilitate the day-to-day lunch operations at companies to help and ensure smooth execution. • Effectively work with little supervision and maintain professional relationship with vendors and companies.

  • Mission College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Tutor
      • Aug 2012 - Dec 2013

      Teamwork is needed. My job is to provide another way for students to approach one problem and try to help them obtain a better understanding in that aspect. Teamwork is needed. My job is to provide another way for students to approach one problem and try to help them obtain a better understanding in that aspect.

Education

  • San Jose State University
    Bachelor's degree, Hospitality Administration/Management
    2014 - 2016
  • Mission College
    Associate of Science (AS), Hospitality Administration/Management
    2010 - 2013

Community

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