Membership Administration & Engagement Coordinator

• Jul 2023 - Present

Director of Food and Beverage

• Nov 2020 - Aug 2023

• Direct and maintain all front-of-the-house operations for this 156-year-old institution• Develop an annual program of events• Develop a new banquet package to maximize future revenues including the addition of a wedding and celebrations collection• Actively expand and cultivate our wine & beverage program by working with local providers to create a new list of “house products”• Develop a strategic plan to ensure the Rideau Club becomes a top 20 Platinum Club of the World, within 3 years• Pivot the entire member-facing operation online, creating “Rideau Club Connect” as the Covid-19 pandemic forced industry closures• Create, develop, and deliver an online wine tasting series where members can engage with their peers and learn from industry leaders from around the world• Consistently work with our Executive Chef to curate weekly online programming for the membership to maintain engagement whilst physically away from the club• Create and develop the sale and marketing portion of the online programming in the form of event advertising, ensuring all communications are in line with club messaging and branding• Create, develop job descriptions and safe work practices for all positions within the front-of-the-house department• Develop and implement all Covid-19 policies and procedures for operational employees, including the development of a staff training manual• Assist in certifying the Rideau Club as a “Trust 20” workplace. A new certification created by Gordon Food Service, for food and beverage establishments with a focus on, employee health and safety, cleaning and sanitation, social distancing, diner health, and safety• Lead and taught the entire Rideau Club team in customer service excellence program• Actively guide and support all members of the team by conducting frequent one on ones and online staff meetings to ensure employees are coping with the difficulties of the pandemic and offering recourses when needed Show less

Assistant Director Of Food And Beverage

• Dec 2017 - Nov 2020

• Executed Director of Food and Beverage’s operational duties while they were away on vacation or leave• Coordinated members' events from conception to execution• Conducted annual performance reviews• Performed personal one-on-ones with staff to ensure their development was evolving as well as, developing personal performance plans for each staff member• Ensured weekly payroll functions were accurate, complete, and in line with budgeted goals• Managed daily staffing and assured that it was in line with the departments' budgeted labor goals• Participated in Extended Management Meetings to gain a further understanding of departmental financials as well as club development• Independently interviewed and recruited candidates for full-time and part-time positions for the front of the house• Trained all new staff to ensure they are fully orientated in club policies, procedures, and history• Sat on the Club’s Special Events Committee in an advisory capacity• Coordinated all Club Functions to ensure members were informed of all details, taking, and confirming reservations as well as executing all facets of events by coordinating with the kitchen, front office, and service staff Show less

Food and Beverage Captain

• Jan 2014 - Dec 2017

• Ensured efficient execution of daily operations• Oversaw the execution of banquet functions: setups and teardowns• Ensured the À la carte dining room ran smoothly, and service was maintained to club fine dining standards• Created and developed front-of-the-house food and beverage policies and procedures manual• Created room set-up standard guidelines for front-of-the-house staff and supervisors• Wrote and developed multiple product knowledge tests to ensure staff’s full understanding of what the club offers, allowing them to maximize sales and ensure food safety• Translated all food and beverage menus from English to French• Experienced and comfortable with JONAS point of sales system Show less

Mallard Lounge Captain

• Feb 2012 - Oct 2012

• Oversaw daily operations in the lounge as well as the pool deck and Cabana• Guaranteed efficient management of daily personnel requirements• Ensured standards were consistently upheld and quality product was expedited out of the kitchen• Coordinated and executed small functions in the lounge• Participated in the creation of the Summer Menu for the Cabana• Optimized guest satisfaction and overall experience in the lounge as well as in the hotel• Supervised the Wildflower Restaurant on relief days for the current Manager on Duty Show less

Banquet Captain

• Mar 2010 - Feb 2012