AFZAL AMANULLAH

Technical Assistant Manager at FieldAssist
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Contact Information
us****@****om
(386) 825-5501
Location
South Delhi, Delhi, India, IN
Languages
  • English -
  • Hindi -
  • Urdu -
  • Arabic -

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Credentials

  • Agile Project Management
    Coursera
    Oct, 2022
    - Nov, 2024
  • Project Execution: Running the Project
    Coursera
    Oct, 2022
    - Nov, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    Sep, 2022
    - Nov, 2024
  • Project Planning: Putting It All Together
    Coursera
    Sep, 2022
    - Nov, 2024
  • Foundations of Project Management
    Coursera
    Aug, 2022
    - Nov, 2024
  • Analytics for Beginners
    Jigsaw Academy Education Private Limited
  • AutoCAD , CNC Programming
    A2IT Soft
  • Level 1 for Linear Sorter
    GreyOrange

Experience

  • FieldAssist
    • India
    • Software Development
    • 100 - 200 Employee
    • Technical Assistant Manager
      • May 2018 - Present

      Led /participate in designing and executing new processes and initiatives-increased in SLA adherence to 90%.Worked with the leadership team to define Customer Success strategy- to increase in customer satisfaction index to 95%.Worked with Quality Assurance team and defined new processes- reduced the bug resolution time by 30%.Worked with product & development team and achieved increased in product stability by 10%.

    • Tech Support Executive
      • May 2018 - Jul 2019

      Driving onboarding, Training, Testing Mobile and Web applications , API integration, Web Services

  • GreyOrange
    • United States
    • Software Development
    • 700 & Above Employee
    • Engineer-CAC
      • Oct 2017 - May 2018

      Give explicit and noteworthy input to all relevant stakeholders by examining issues and spotting patterns.Debugging of issues remotely at the client warehouse.

    • Resource Analyst
      • Sep 2016 - Sep 2017

  • Career Education Research & Training Council in Delhi
    • India
    • Education Management
    • 1 - 100 Employee
    • Administrative Coordinator
      • Jul 2016 - Sep 2016

      Business development And Recruitment of career advisers Business development And Recruitment of career advisers

Education

  • Punjab Technical University
    Bachelor of Technology - BTech, Mechanical Engineering
    2011 - 2015
  • St. Joseph's Sr. Sec. School - India
    12th, A
    2009 - 2011
  • Crescent School
    10th, A
    2002 - 2009

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