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Ziv Shalev Consulting

IT Services and IT Consulting

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Ziv Shalev Consulting

Overview

Contact Center Technology Experts SOFTWARE SOLUTIONS FOR ACCELERATING AND IMPROVING PERFORMANCE in your Contact centers Whether you’ve just started, or have been in the market for years - taking care of your contact center software & IT needs We can lend a hand to match software or outsource solutions to achieve excellent customer relationships Why Us "Ziv Shalev Consulting" is leading industry expert for improving customer's relationships & contact centers operations. Our solutions led by a team of senior consultants and subject matter experts. For the last 25 years we help and guide all kind of operations to improve customer experiences and strengthen business results. No matter what your Contact centers challenges and strategic initiatives. "Ziv Shalev consulting" is ready to partner with you to map out the next best course for elevating your contact center performance and your team’s effectiveness. "Ziv Shalev Consulting" recognize that customer's relationships solutions are only as relevant as the challenges they help solve. This is precisely why "Ziv Shalev Consulting" considers every client situation from an objective, client focused perspective. Whether you know exactly which solutions you need, or have more of an interest in assessing current environment against industry best practice, "Ziv Shalev Consulting" is committed to identifying the best possible solution for YOU. Consulting, establishment and accompaniment of customer relations systems & contact centers. Dealing with wide variety of aspects related to managing organizational communication with your active and potential customers, including work processes, training of human resources, selection and assimilation of technologies: CTI CRM IVR Voice recognition WFM KM Omni channels E-services Incentive management systems Recording systems SMS and chat systems TEM