Overview

If YOUR goal is to serve YOUR customers, then our PLAN is to enable you to do just that, quickly & cost effectively by optimising YOUR Service Management Platform investment. How? Our approach is a uniquely dynamic method of understanding the “DNA” of your IT Service Management organisation, from the Business tip to it’s Technical core, whilst capturing and storing this information in our service modelling framework, that models the lifecycle of your services – from Transition to Retirement. Whether you are looking to establish a Service Catalogue, get more from your CMDB, or develop a Service Transition method – ‘Service Management Planning’ (SMP) is about capturing YOUR Data so that it can be integrated into compliant Service Management Platforms you invest in. In harnessing YOUR existing investment, empowering YOUR staff to innovate, and unlocking YOUR capacity to grow, you will have a complete understanding of how your customers order your services, what resources/technology deliver those services, and who is responsible at each step of the way! We call it YOUR SMP.