Overview

Medicare advantage CPA/CPL || Auto insurance|| Final Expense || Vertex provides a scalable outreach experience customizable to any line of business. We are committed to providing our clients with a high-quality Call Center experience with state-of-the-art telephony info-structure. Supporting growth and retention with accountability and compliance at the forefront. By owning our craft we pride ourselves on relentless accountability that increases engagement rates. We take a grassroots approach to bridging the communication network by designing customizable campaigns. We are a results-driven organization dedicated to finalizing our client’s projects with professionalism and urgency. Appointment Scheduling Improving Quality Measures, HCC & RAF Scores • Medicare Annual Wellness Visits • Medicaid Health Assessments • HEDIS Care Gaps • Low-Income Subsidy Enrolment • Pharmacy Adherence • Surveys / Questionnaires / Screenings Retention & Growth Outreach Calls • Member Wellness Checks (Social Determinants of Health) • Member Outreach • Event Scheduling • New Member Onboarding / Retention • Telemedicine appointments and an instructional walkthrough • 24-hour on-call services