Overview

US Resources has been delivering responsive IT Support Services for over 30 years. Our clients value the stability and reliability of working with an established partner, which results in our average client retention rate of 11+ years. USR provides one consistent support team to assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and product management, to post-project support of you and your users. Our clients also benefit from our very low staff turnover with employee retention at an average of over 12 years. This allows our client’s to have one consistent team that understands your environment. USR offers flexible, tailored-to-your-needs support and security options and we will customize a support plan to help manage your environment. We provide our customers with a variety of managed support options ranging from back-end maintenance and monitoring to end-user support and ticketing. We offer 24x7 comprehensive security options and advanced end-point protection as well as life-cycle management services. USR has successfully provided support services for over 29 years and will create a solution specifically for you and your team. USR owns and operates our Network Operations Center (located in Vienna, VA) and is responsible for managing all client service and support activity. USR’s contracts include 24x7 support options and 15 minute guaranteed response. Our clients can count on responsive service from our company owned and operated operations center. USR understands complex IT Infrastructure including office applications, point-of-sale systems, physical security support, advanced cyber security concerns, guest wireless access support, large data backup requirements and overall business continuity. Many of our clients have internal IT resources that are stretched thin supporting complex environments over extended operating hours.