Overview

T-Metrics has been a trusted leader in providing cloud contact center software to mission critical users in hospitals, government agencies, universities, the US military and commercial enterprises around the world, for over thirty years. Customers of any size can deploy T-Metrics' highly secure, next-generation omnichannel solutions using a unique architecture where customers can seamlessly move between any delivery model. Whether you’re looking for public cloud, private cloud, FedRAMP, on premise and/or a hybrid model, T-Metrics' CX-2025 Contact Center is designed to deliver more meaningful customer experiences through any means of communication following these principles: Simple to use Simple to onboard Speed of implementation Secure Simple to maintain/run Scale (both up and down) By giving customers more meaningful experiences, the solution drives better business outcomes while delivering the LOWEST TCO in the industry. T-Metrics' CX-2025 lays over the top of most major premise and cloud UC vendors such as Avaya, Cisco, Microsoft Teams, NEC, Ribbon, Ring Central and others - ensuring technology investment protection. Our flexible deployment models will enable a simple, quick, and cost-effective migration that will give your customers the confidence and flexibility they need to connect with you from anywhere. Our comprehensive technology portfolio includes best-in-class security [e.g., FedRAMP (audited), JITC, HIPAA, PCI and 508 compliance], multi-vendor softphone, advanced real-time historical and custom reports, digital interactions (e.g., email, web chat, SMS, social media, video, and WebRTC), intelligent analytics, workforce management and optimization, custom self-service tools and architecture that no other competitor can match. Our solution is 100% supported and developed in the U.S.A!