Tern provides consumer and merchant solutions that solve the returns problem in modern commerce. An elite customer experience does not end when a sale is made. Goods purchased online are returned 2x-4x more frequently than goods purchased in store. The shift from physical to online shopping channels presents a unique challenge for merchants and puts an unwanted burden on valuable customers when returns or exchanges are required. Tern provides merchant independent, app based return options for consumers and return-centric Merchant Solutions that boost customer acquisition, customer satisfaction (CSAT), and customer lifetime value (CLTV) for merchants. Don't just return it. Tern it.
