Independent Consultants reviewing IT practises; offering skills to improve processes and assisting with application review and improvement to general IT process flow and reorganisation of Service Desk solutions to streamline documentation of general duties of staff, projects and typical ITIL process of Service Desk practises. Skilled with Service Management (SM), Sales Force Automation (SFA), Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM); and integration to other database Extract, Transform, and Load (ETL) setups.
