Endreeka Michaud
Salesforce Administrator at Tech Consulting- Claim this Profile
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Haitian Creole Native or bilingual proficiency
Topline Score
Bio
Credentials
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Gainsight NXT Associate Admin
GainsightApr, 2022- Oct, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceFeb, 2022- Oct, 2024 -
Jira Fundamentals
AtlassianNov, 2021- Oct, 2024
Experience
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Tech Consulting
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Salesforce Administrator
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Nov 2021 - Nov 2022
Used best practices to analyze internal clients' current business needs, help define business objectives Manage user accounts, groups, and security settings Create custom CTA's, Playbooks, and organization of the Customer 360 Cockpit Create custom rules via Rule Engine to pull in data from different sources Skilled at building customized dashboards for team members to keep track of the cases assigned to them and to share insight across the… Show more Used best practices to analyze internal clients' current business needs, help define business objectives Manage user accounts, groups, and security settings Create custom CTA's, Playbooks, and organization of the Customer 360 Cockpit Create custom rules via Rule Engine to pull in data from different sources Skilled at building customized dashboards for team members to keep track of the cases assigned to them and to share insight across the company. Proficient in troubleshooting within Salesforce, outlining problems and developing innovative solutions. Ability to work with various Gainsight Objects including Standard and Custom Objects Configuration of new and existing Salesforce features including but not limited to user management,roles/profiles, security, custom objects, fields, page layouts, formulas, validations, reports, dashboards, flows and processes. Show less Used best practices to analyze internal clients' current business needs, help define business objectives Manage user accounts, groups, and security settings Create custom CTA's, Playbooks, and organization of the Customer 360 Cockpit Create custom rules via Rule Engine to pull in data from different sources Skilled at building customized dashboards for team members to keep track of the cases assigned to them and to share insight across the… Show more Used best practices to analyze internal clients' current business needs, help define business objectives Manage user accounts, groups, and security settings Create custom CTA's, Playbooks, and organization of the Customer 360 Cockpit Create custom rules via Rule Engine to pull in data from different sources Skilled at building customized dashboards for team members to keep track of the cases assigned to them and to share insight across the company. Proficient in troubleshooting within Salesforce, outlining problems and developing innovative solutions. Ability to work with various Gainsight Objects including Standard and Custom Objects Configuration of new and existing Salesforce features including but not limited to user management,roles/profiles, security, custom objects, fields, page layouts, formulas, validations, reports, dashboards, flows and processes. Show less
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Spectrum
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Italy
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Retail Apparel and Fashion
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1 - 100 Employee
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Technical Support Analyst
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Jun 2019 - Jan 2021
• Provided support for internet, voice equipment, streaming and online accounts. • Managed user profiles, roles and permission sets. • Provided day-to-day end user support to all levels of the organization • Provided a variety of support services including developing and implementing project-specific communication. • Documented issues that customers had with services and resolved them through troubleshooting • Educated and assisted customers through basic problem-solving process… Show more • Provided support for internet, voice equipment, streaming and online accounts. • Managed user profiles, roles and permission sets. • Provided day-to-day end user support to all levels of the organization • Provided a variety of support services including developing and implementing project-specific communication. • Documented issues that customers had with services and resolved them through troubleshooting • Educated and assisted customers through basic problem-solving process in a professional manner, assisting through each step and ensuring the problem gets resolved to the customer’s satisfaction. • Ability to work independently with minimal supervision Show less • Provided support for internet, voice equipment, streaming and online accounts. • Managed user profiles, roles and permission sets. • Provided day-to-day end user support to all levels of the organization • Provided a variety of support services including developing and implementing project-specific communication. • Documented issues that customers had with services and resolved them through troubleshooting • Educated and assisted customers through basic problem-solving process… Show more • Provided support for internet, voice equipment, streaming and online accounts. • Managed user profiles, roles and permission sets. • Provided day-to-day end user support to all levels of the organization • Provided a variety of support services including developing and implementing project-specific communication. • Documented issues that customers had with services and resolved them through troubleshooting • Educated and assisted customers through basic problem-solving process in a professional manner, assisting through each step and ensuring the problem gets resolved to the customer’s satisfaction. • Ability to work independently with minimal supervision Show less
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Audiovisual Technician
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Jan 2018 - Aug 2018
• Updated all computers in the student lab with the latest Microsoft office software and excel spreadsheets • Effectively providing technical support for conference room, organization meeting, classes and corporate wide broadcast • Perform video and audio network connection connecting the bridge surveillance to remote sites on campus • Troubleshooting checks eliminating visual and sound duplicity in camera and sound system • Enhanced and perfected ability to work in a fast-paced… Show more • Updated all computers in the student lab with the latest Microsoft office software and excel spreadsheets • Effectively providing technical support for conference room, organization meeting, classes and corporate wide broadcast • Perform video and audio network connection connecting the bridge surveillance to remote sites on campus • Troubleshooting checks eliminating visual and sound duplicity in camera and sound system • Enhanced and perfected ability to work in a fast-paced atmosphere team orientated environment • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Diagnosed, repaired and troubleshoot network and computer connections • Installed, setup and configure projectors and display equipment • Updated and tested software on computers in work station • Logged inventory and surplus of audio-visual equipment Show less • Updated all computers in the student lab with the latest Microsoft office software and excel spreadsheets • Effectively providing technical support for conference room, organization meeting, classes and corporate wide broadcast • Perform video and audio network connection connecting the bridge surveillance to remote sites on campus • Troubleshooting checks eliminating visual and sound duplicity in camera and sound system • Enhanced and perfected ability to work in a fast-paced… Show more • Updated all computers in the student lab with the latest Microsoft office software and excel spreadsheets • Effectively providing technical support for conference room, organization meeting, classes and corporate wide broadcast • Perform video and audio network connection connecting the bridge surveillance to remote sites on campus • Troubleshooting checks eliminating visual and sound duplicity in camera and sound system • Enhanced and perfected ability to work in a fast-paced atmosphere team orientated environment • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Diagnosed, repaired and troubleshoot network and computer connections • Installed, setup and configure projectors and display equipment • Updated and tested software on computers in work station • Logged inventory and surplus of audio-visual equipment Show less
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Florida Atlantic University
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United States
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Higher Education
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700 & Above Employee
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Front Desk Assistant
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Aug 2015 - May 2018
• Assisted professional staff members with tasks such as filing paperwork, and answering phone calls • Served as primary resource for students, faculty and guest who need assistance with computer technical support • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Submitted work order request for issues that residents had within their apartment • Monitored video cameras to ensure the safety of students in the resident… Show more • Assisted professional staff members with tasks such as filing paperwork, and answering phone calls • Served as primary resource for students, faculty and guest who need assistance with computer technical support • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Submitted work order request for issues that residents had within their apartment • Monitored video cameras to ensure the safety of students in the resident halls • Trained 5 employees on safety protocols and day to day task Show less • Assisted professional staff members with tasks such as filing paperwork, and answering phone calls • Served as primary resource for students, faculty and guest who need assistance with computer technical support • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Submitted work order request for issues that residents had within their apartment • Monitored video cameras to ensure the safety of students in the resident… Show more • Assisted professional staff members with tasks such as filing paperwork, and answering phone calls • Served as primary resource for students, faculty and guest who need assistance with computer technical support • Assisted on performing maintenance on outdated video/audio surveillance system within the IT department • Submitted work order request for issues that residents had within their apartment • Monitored video cameras to ensure the safety of students in the resident halls • Trained 5 employees on safety protocols and day to day task Show less
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Education
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2014 - 2018
Florida Atlantic University
Bachelor of Science - BS, Management Information Systems, Concentration in Information Security
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