ABOUT US We are leading the way in developing highly sophisticated Voicebot Technology Services, providing solutions to complex requirements across all verticals. Our speed of prototyping together with our enhanced tools deliver unprecedented performance and automation that enhance customer satisfaction and have a positive impact on KPIs. With our proprietary dialogue engine and tools, methods and techniques developed over twenty years of work in speech recognition, we create voicebots that handle millions of inbound and outbound calls. Our Voicebots successfully manage millions of calls with complex dialogues in the enterprise environment, with an unparalleled automation rate. The superior quality of our solutions make our Voicebot services ideal for very large deployment such as for First Line Support in Contact Centres. OUR MISSION Achieve real CX enhancement by delivering the most advanced Voicebot Services. Eradicate dysfunctional customer interactions that reflect badly on brand value. Develop state of the art omnichannel platforms with built-in analytics that are accessible from anywhere in real time. Speech Village engine operates autonomously. The only third party technology used is the cloud “Speech-to-Text and Text-to-Speech” that handles the speech synthesis and recognition. For this task we can use Google or other reliable providers. Our technology runs in the cloud and we currently produce Voicebots in English, Spanish, Portuguese, Italian, French, German, Dutch and Swedish. We can develop dialogues in other languages as well. We can handle any APIs in the market and interface with any platforms of productivity tools you need.
