Overview

The ultimate benefit for our clients is the ability to transform their contact centres from a centre of cost into a center of profit. Launched in London at the end of 2020, Sovran AI® began exposing key Customer Services to businesses in the form of omnichannel (voice+chat) solutions. We call our proprietary tech VPA© (Voice Powered Automation©) to differentiate ourselves from the basic offerings in the market. With an average digital containment exceeding 70% in any environment, we have redefined the CX landscape, providing hyper-personalised and efficient customer engagement through voice and chat solutions that we supply as a service and have an average development time of 7 weeks. We deploy cloud-based and also on-prem solutions : At Sovran® data sovereignty is not just a concept; it's a core principle that drives our innovation, solutions, and commitment to excellence. Data owners place their trust in Sovran AI® to drive digital transformation programs grounded in premium Conversational and Generative AI. Our solutions are not only designed to enhance customer interactions but to also identify, categorize, and eliminate dysfunctional anomalies within internal and external communications. This results in the creation of robust operations across critical functions, fostering resilience and ensuring business continuity even during adverse circumstances.