Overview

15 years of experience in IT industry with different positions. Experienced senior executive with broad areas of expertise focused on operational management of Contact Center service. Highly experienced with managing large implementation projects as well as day-to-day operations of different companies. Comprehensive experienced with design and management of the new business/operational initiatives and projects across technology and business units. Extensive experience with managing design and implementation of organizational changes with aspects of skills, processes and cost. Highly experienced with cost effective management methods and implementing Budget and control processes. Specialties: Highly proactive; IT consulting; Infrastructure architecture, Design and Operation; Data centers Architecture; Solutions Design & Architecture, applications; System integration; IT Cross-Organization yearly project plan, Highly Experienced in budget planning and creating cost-effective yearly and quarterly business plans, Consulting, Contact Center, Project Management, Integration, It Management, Professional Services, Business Process, Requirements Analysis, IT Operations, Product Management, IT Service Management, IT Strategy, SharePoint, Software Project Management