Service Management Leadership is a transformation accelerator and trusted advisor. Unlike many firms, Service Management Leadership focuses on just the FIVE areas of expertise: 1. Service Management, including CMDB Remediation 2. Asset Management 3. Business Continuity 4. Advisory, Including Leading Through Transformation 5. Experience Management With decades of experience leading initiatives in these core areas, we can help you and your organization realize optimal outcomes. The team has extensive expertise leading transformations and programs - both large and small. Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all ITSM and ITAM toolsets, and in many industries. The firm's focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes. These FOUR areas are what many organizations need most during these unique times. Below are more details on each. 1. Service Management a. CMDB Remediation b. ITIL Process Design c. Process Improvement d. Optimizing uptime through improved processes e. Fixing ServiceNow deployments 2. Technology Asset Management a. Software Asset Management b. Hardware Asset Management 3. Business Continuity/Disaster Recovery a. Strategy b. BC Plan development c. Training d. Testing 4. Leading Through Transformation a. Cost optimization/reduce IT spend b. Vendor Management c. Regulatory 5. Experience Management a. Customer Experience b. Employee Experience c. Experience dealing with internal IT d. Experience dealing with external vendors e. Assessments, Sentiment, and Transformation deliverables. The firm is led by Jeffrey Tefertiller who brings over 28 years of Service Management leadership experience. Jeffrey is known for his practical approach to Service Management, focusing on business outcomes. Contact us today!
