Overview

We are building a NPS tool for product teams who are suffering from low response rates (10-20%) on NPS surveys. "Bain & Company introduced NPS in 2003, and the deep research (from Bain & Company) suggests that, for a B2C the response rate of 40% is required to have a good analysis on the customer satisfaction & loyalty, and similarly a 60% of response rate is required for a B2B company. " At SenseBackAI, we are optimising on response rate and experience of the end user who's filling up the survey, and bringing a tool for product teams which is affordable and increases the avg. response rate significantly compared to other tools available.