Overview

Welcome to Sandpoint Consulting, where we are driven by customer success. We work directly with teams at early-stage startups to ensure their customer base stays healthy and continues to grow. Our focus is on B2B (business to business) software, SaaS (Software as a Service) and Enterprise software companies. Here is our mission statement: Empower growing and soon-to-be-growing companies to retain customers effortlessly while improving team efficiency and happiness. It costs five times as much to attract a new customer than to retain an existing one. Let that sink in. Now think about this: increasing your customer retention rates by 5% increases profits by 25% to 95%. By investing in Customer Success, you are investing in the future of your company. We can help you convert those sales into long-term, case study-ready, enthusiastic evangelists, and we can help you do it at scale using data, lightweight process and clear, consistent communication.