Overview

The Safer Gambling Standard is an independent quality standard that assesses the measures gambling businesses have put in place to protect people from experiencing gambling-related harm. The wider Industry Standards & Services team also offers industry leading training and learning solutions for customer interaction and suicide awareness. Safer Gambling Labs allow gambling businesses to utilise GamCare's service user lived experience network to get insight and feedback on new initiatives or safer gambling challenges. Helpline Transfers allow gambling operators to connect their helpline directly with the National Gambling Helpline and perform a warm transfer for customers at high risk of gambling harm.