Overview

QMS (Hospitality CRM Solutions Pvt. Ltd) provides expertise, consulting, training and analysis of all facets of Quality and Guest Experience Management. We work with all types of organizations and industries on what it will take to better serve their customers, guests, clients and employees by creating the most meaningful experiences. We understand what skills and behaviors are essential to delivering exceptional customer service and are able to develop engaging strategies for executives and their teams to mobilize service initatives, standards and training that will lead to greater customer loyalty, employee retention, referrals, reviews and profitability. We are passionate about helping our clients provide better service to their customers by providing the most up-do-date and relevant information and tools to improve operations and to exceed both customer and employee expectations.