We help companies to rethink the way they acquire & manage their customers to deliver better outcomes for both their customers and for the growth of their companies. This is based on our proven ability to challenge the status quo and drive change based on key customer / market / ROI insights, while building alignment across teams & departments to get the results needed as a cohesive team. We are customer and marketing experts with over 20 years of international experience in companies ranging from small SME's / high growth start-ups to large well known corporate brands such as Allianz, Natixis, Orange, Vodafone, Fuji Xerox, Vivendi Universal... Hence we bring proven on the ground experience and not inexperienced junior consultants. From rethinking the way your company gains & maintains the trust of its customers, to how it differentiates itself from the increasing competition, to growing its customer base, to accelerating its marketing activities through technology, to redesigning its customer experience to make it consistent & memorable, we are by your side to identify and implement solutions which deliver the results expected. We also undertake marketing / customer health checks for companies who want an external eye on why they may not be performing as expected. Our services are provided either online (internationally) or in your offices (within Australia). These services are either project based, or based on a part-time or full-time contract (i.e. interim management). On our website you will find more information on our services, or you can contact us today for a free initial exchange on your needs at team@newayconsultants.com
