The National Carpet Cleaners Association (NCCA) is the only nationally recognised trade association dedicated to the cleaning, restoration and protection of carpets, hard flooring and soft furnishings. The NCCA is regulated by its Articles of Association and members are required to abide by the Code of Practice, which covers specifics such as fair pricing, service, complaints procedures and consumer protection, and is designed to ensure customer satisfaction at all times. All members are expected to provide a fair deal and the highest levels of workmanship for their customers, summed up by the Association's motto: “SERVICE WITH INTEGRITY”. By means of its strict membership criteria and comprehensive training programme, the Association believes it can uphold its promises to potential customers, that every one of its members holds a recognised qualification, is fully insured for their work and can provide the highest standards of service and professionalism within the industry. In addition to the compulsory training, a series of advanced courses, technical roadshows and other educational events have been designed to keep experienced members up to date with the increasingly sophisticated science of cleaning. These, along with the Association's monthly magazine and online presence, help to keep members up to date with the latest advances in all areas related to the industry.
